Rynnie Bozeman
Hanford,CA
Summary
Enthusiastic professional with demonstrated success in facilitating groups and providing care to vulnerable populations.. Skilled in solving complicated issues and making proactive operational changes that bring the mission of the company alive.
Overview
9
9
years of professional experience
Work History
Substance Abuse Counselor
Amity Foundation
06.2024 - Current
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Facilitated curriculum on SUD and Life Skills for groups of co-occurring disorders between the ages of 18-90 years.
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment
- Developed individual treatment goals based on history and diagnosis.
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, ensuring continuity of care for clients.
Office Administrator and Scheduler
Metamorphosis Therapy Group
04.2023 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
Lifesaving Outcomes Coordinator
Fresno Humane Animal Services
11.2022 - 04.2023
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Corresponded with clients to answer questions and resolve issues.
- Organized, coordinated and deployed adoption events while focusing on delivering superior customer service.
- Managed social media to promote animals and adoptions.
- Petpoint tasks such as animal intake, processing surrenders, adoptions, and fosters.
Adoption Supervisor
Humane Society Silicon Valley
05.2022 - 12.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Interviewed, hired and trained new employees for adoption counselor positions.
- Managed multiple projects in a timely manner such as creating policies and protocols, volunteer recruitments, marketing strategies, etc.
Assistant Manager
Milo Foundation
04.2021 - 05.2022
- Planned schedules and delegated assignments to meet coverage and service demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Promoted animal enrichment and play groups with team members.
- Trained new volunteers and team members in both feline and canine animal care.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records.
- Handled administrative work such as answering telephones and scheduling appointments.
- Administered vaccinations, medications and microchips to animals of all sizes and temperament.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Including all tasks from Admin and Adoption Manager position.
Admin and Adoption Manager
Milo Foundation
04.2021 - 06.2021
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Transformed social media platforms to better engage customers and promote adoptions.
- Maintained complete database of files, contacts and project materials.
- Ensured the customer service from the Milo team during animal adoptions, surrenders, and fostering was positive and non judgemental.
- Shelterluv tasks such as animal intake, processing surrenders, adoptions, and fosters.
- Wrote manuals for admin staff, OSHA, fosters,
- Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
Site Director
YMCA
12.2015 - 04.2020
- Recruited and hired top-quality staff to fill important positions.
- Complied with safe operating practices and assessed operational procedures.
- Created weekly and monthly reports and presentations for management.
- Provided general office administration, correspondence, filing and spreadsheet development.
- Resolved issues between employees, families and children using company policies.
- Arrange for in-house and external training activities at least once a month of 20-50 employees.
- Prepared and maintained accurate records to ensure accountability for budget, payroll, and staffing.
- Created age appropriate curriculum for children of pre-school to 5th grade.
- Raised twice the amount as expected from donors in 2018 and 2019.
- Promoted the mission to help children and adults receive a healthy lifestyle no matter their current life situation and ability to afford programs.
- Gather personnel records from other departments or employees, composed of 20 employees within Youth Development of six different sites.
Education
SUD Certification - SUD Counseling
CCAPP Academy
Sacramento, CA08.2025
Bachelor of Arts - Psychology And Social Action
Palo Alto University
Palo Alto, CA09.2018
Associate of Science - Behavioral Sciences
Gavilan College
Gilroy, CA05.2016
Skills
- Communication Skills
- Active Listening
- Rapport Building
- Motivational Interviewing
- Empathy
- Collaboration
- Patience
- Ethical Decision Making
- Cultural Competence
- Crisis Intervention
- Event Planning
- Social Media Marketing
- Customer Service
- Team Leadership
- Data Entry and Analysis
Timeline
Substance Abuse Counselor
Amity Foundation
06.2024 - Current
Office Administrator and Scheduler
Metamorphosis Therapy Group
04.2023 - 04.2024
Lifesaving Outcomes Coordinator
Fresno Humane Animal Services
11.2022 - 04.2023
Adoption Supervisor
Humane Society Silicon Valley
05.2022 - 12.2022
Assistant Manager
Milo Foundation
04.2021 - 05.2022
Admin and Adoption Manager
Milo Foundation
04.2021 - 06.2021
Site Director
YMCA
12.2015 - 04.2020
SUD Certification - SUD Counseling
CCAPP Academy
Bachelor of Arts - Psychology And Social Action
Palo Alto University
Associate of Science - Behavioral Sciences
Gavilan College
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