Rynthia Gerhardt

-Developed and implemented company policies & procedures including employee daily workflows, partner onboarding protocols, virtual office compliance, and customer service standards.

-Managed employee interviews, hiring, and training. Created comprehensive digital training manuals & guides for seamless remote training of staff.

-Supervised staff and kept employees compliant with company policies and procedures. Completed annual performance reviews and improvement plans as required.

-Review timecards and time off requests. Coordinated temp staffing as required.

-Assisted with company expansion including opening offices in various states, persuing successful partnership opportunities that have seen continued growth, and upselling clients on additional services that provide ongoing revenue stream.

-Launched successful in-house reseller & affiliate programs.

-Invoicing, accounts receivable, and deposits.

-Maintain customer database including billing, renewals, identification expiration, etc.

-Maintain compliance database for client annual report requirements and other filings and notices as required by registered agent.

-Oversee and maintained compliance + reporting as required by USPS for address services.

-Customer service & sales through answering phone calls and response to website inquires.

-Contributed to client satisfaction with fast inquiry handling and knowledge of industry. Proactive in providing solutions and securing orders based on ability to anticipate client needs.

-Entity filings including formations, annual reports, amendments, foreign qualifications, dissolutions.

-Service of process document acceptance and handling & delivery to client.

-Overall management and support of all company needs.

-Manage daily office operations including incoming & outgoing mail processing, email correspondence, assigned tickets, answering phones, track/restock supplies.

-General office support for Nevada HQ including order processing, renewal management, account reconciling, commission tracking, sales, and client account follow up.

-Service of process document acceptance and handling within required delivery/short turnaround times.

-Wyoming Secretary of State document drop off and retrieval.

-Wyoming entity filings including formations, annual reports, amendments, foreign qualifications, dissolutions, and Apostille.

-Provide support to senior document specialist for filings in other states as needed.

-Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.

-Contributed to a positive work environment with willingness to help as needed, fostering strong working relationships among colleagues.

• Maintain state facility license & required yearly certifications
• Advertising & positive social media presence with reviews
• Prepared contracts & invoices, reconciled expenses for tax purposes
• Created age appropriate curriculum and implemented healthy meal planning
• Decision making, critical thinking, and daily problem solving
• Active listening and intentional communication with clients

• Prepared weekly & monthly budget/expense/funding reports for CEO review
• Accounts payable & receivable
• Assisted with payroll input and reporting
• Prepared & assisted with yearly audits
• Prepared quarterly financial reports for board review
• Direct mail campaign designs and editing, vendor sourcing for printing, mail house, and postage
• Donation recording and input
• Sent thank you letters and follow up with donor database