Hi, I’m
Ryon Brantley
Antioch,TN
Summary
Experienced learning and development specialist with a proven track record of meeting deadlines and delivering exceptional performance. Utilizes strong customer service skills to cultivate lasting relationships. Possesses in-depth expertise in project management, on-site training, and customer service. Embraces challenges with a focus on continuous learning and professional growth.
Overview
16
years of professional experience
Work History
Applied Systems
Hybrid Instructor
11.2019 - Current
Job overview
- Created and executed the Hybrid Instructor role.
- Built and managed Hybrid Instructor team.
- Managed life cycle training for more than 250+ agencies.
- Facilitated onboarding of more than 1,500 users to ensure effective use of Insurance SAAS program.
- Secured a 92 NPS or higher on returned client surveys.
CPI Card Group
Project Manager
03.2016 - 11.2019
Job overview
- Contributed to revenue growth by completing over 80 projects annually, exceeding goals by 250%.
- Executed targeted onboarding for seamless integration.
- Expanded scope of payment options, leading to a 15% increase in satisfactory customer surveys.
RetailData
Contract Trainer
03.2015 - 03.2016
Job overview
- Broadened training region from one state to ten states in a month.
- Achieved uninterrupted certification rate during entire contract.
- Reached peak scan rate in district for entire contract duration.
Advance Financial
Corporate Trainer/Training Administrator
08.2012 - 02.2015
Job overview
- Conducted training sessions for over 600 new hires.
- Increased first-week retention rate of new hires by 33%.
- Established successful strategies for improving internal customer service.
Afni
Customer Service Representative Verizon
01.2009 - 06.2012
Job overview
- Resolved customer inquiries and issues through inbound phone calls.
- Exceeded call center's average KPI performance consistently.
- Maintained a minimum customer satisfaction rating of 80% on surveys.
- Closed deals on 25% of all calls.
Education
Stratford High SchoolNashville, TN
High School Diploma
05.2008
Skills
- Leadership
- Employee Coaching
- Training Program Development
- Project Management
- Corporate Training
- Design and Implementation
- Teambuilding
Timeline
Hybrid Instructor
Applied Systems
11.2019 - Current
Project Manager
CPI Card Group
03.2016 - 11.2019
Contract Trainer
RetailData
03.2015 - 03.2016
Corporate Trainer/Training Administrator
Advance Financial
08.2012 - 02.2015
Customer Service Representative Verizon
Afni
01.2009 - 06.2012
Stratford High School
High School Diploma
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