Ryonna Merritt
Madison
Summary
Sales professional equipped for administrative roles with solid track record in enhancing team efficiency and driving results. Strong teamwork abilities, adaptable to changing needs, and reliable in delivering outcomes. Proficient in CRM software and customer relationship management. Known for effective communication, problem-solving skills, and organizational excellence.
Overview
8
8
years of professional experience
Work History
Event Sales Administrator
TopGolf
07.2024 - Current
- Leverage my competencies in administrative and personal assistance to enhance our client interactions.
- Worked via Salesforce.
- Collaborated with cross-functional teams to ensure seamless events.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Front Desk Administrator
Ups Store
10.2023 - 06.2024
- Greeted visitors and customers upon arrival, offered assistance.
- Assisted with gathering information for shipping and receiving.
- Improved office organization by implementing effective filing systems and document management practices.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
Front Desk Coordinator
Amazing Lash Studio
11.2016 - 01.2020
- Greeted clients and managed check in process.
- Completed inventory and managed products.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Provided administrative support to management staff, contributing to overall office productivity.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
Education
Bachelor of Science - Hospitality Management
The University of Alabama
Tuscaloosa, AL12-2014
Skills
- Sales support
- Sales training
- Salesforce
- Relationship building
- Clerical support
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Clear Communication skills
- Persuasive Speaking skills
- Typing at 53 wpm
Timeline
Event Sales Administrator
TopGolf
07.2024 - Current
Front Desk Administrator
Ups Store
10.2023 - 06.2024
Front Desk Coordinator
Amazing Lash Studio
11.2016 - 01.2020
Bachelor of Science - Hospitality Management
The University of Alabama
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