Ryland Christian Bergonia
Las Vegas,Nevada
Summary
Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Barista/Bobarista
TP TEA
Las Vegas, Nevada
06.2025 - Current
- Prepared and served a variety of tea beverages to customers.
- Maintained cleanliness and organization of workstations and customer areas.
- Operated cash register and processed customer transactions efficiently.
- Developed knowledge of tea types to provide tailored recommendations.
- Collaborated with team members to ensure smooth daily operations.
- Engaged with customers to create a welcoming environment and enhance experience.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Cooked boba fast and efficiently.
Team Member/Cashier
Chick-Fil-A
Las Vegas, Nevada
01.2024 - 04.2025
- Increased customer satisfaction with prompt and accurate responses to inquiries, concern resolution, and issue resolution.
- Able to maintain proper cash-handling procedures.
- Communicated in a friendly and professional demeanor with all customers.
- Able to finish job duties quickly and efficiently regarding cleaning the restaurant during opening or closing shifts.
- Followed brand standard procedures, which in turn created excellent customer service.
- Made-to-order delicious coffees, beverages, and specialty drinks.
- Able to perform in a fast-paced environment with ease.
- Create made-to-order meals with customer delight in mind.
- Able to work effectively with teammates to provide a great work environment.
- Able to stand for long periods as expected.
Guest Services Representative
Life Time
Las Vegas, Nevada
06.2023 - 01.2024
- Kept work areas clean and organized to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworkers' absences, holidays, and busy periods.
- Developed strong customer service and product skills to enhance individual and team performance.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided excellent customer service to satisfy customers' needs.
- Executed the creation of food, shake, and beverage orders in a fast and efficient manner.
- Responded to members questions and assisted with solutions.
- Ensured the cleanliness of the cafe in a fast-paced environment.
- Created coffee, espresso drinks, and protein shakes in a timely and efficient manner.
Cashier
Dunkin' Donuts
Las Vegas, Nevada
04.2022 - 04.2023
- Conducted training and mentored team members to promote productivity, accuracy, and a commitment to friendly customer service.
- Provided exceptional customer service to all customers ensuring their orders were taken accurately and promptly.
- Prepared food and beverages according to Dunkin' standards.
- Operated a cash register and handled cash transactions with accuracy and efficiency.
- Maintained a clean and organized workspace, including stocking supplies and ensuring that all equipment was in good working order.
Education
None -
UNLV
Las Vegas, Nevada08-2027
Skills
- Customer service
- Team collaboration
- Cash handling
- Food preparation
- Time management
- Sales support
- Cleanliness maintenance
- Team player
- Solid problem solver
- Cooking
- Active listener
- Multitasking and organization
Timeline
Barista/Bobarista
TP TEA
06.2025 - Current
Team Member/Cashier
Chick-Fil-A
01.2024 - 04.2025
Guest Services Representative
Life Time
06.2023 - 01.2024
Cashier
Dunkin' Donuts
04.2022 - 04.2023
None -
UNLV