Summary
Overview
Work History
Education
Skills
Utility Board Commissioner
Timeline
Generic

Ryshari Burley

Albany

Summary

Dedicated and compassionate Community Health Service Worker. Proven track record in coordinating and implementing community health programs, conducting needs assessments, and fostering partnerships. Adept at fostering partnerships and addressing health disparities. Seeking a role to contribute expertise in promoting preventive care and wellness within diverse communities.



Overview

10
10
years of professional experience

Work History

Community Health Service Representative

Centene Corporation
02.2023 - Current
  • Promoted available resources and connected individuals with services.
  • Partnered with agencies and organizations driving improvements in community health.
  • Gave public talks on importance of health education and specific disease prevention and treatment strategies.
  • Helped programs improve outreach efforts and results with fresh designs for educational materials and visual aids.
  • Assisted with development of improved training materials.
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
  • Assisted local and state governments and community agencies with developing health education programs.
  • Carried out day-day-day duties accurately and efficiently.
  • Coordinated and implemented community health programs aimed at promoting preventive care and wellness.
  • Conducted health needs assessments and collaborated with community stakeholders to develop targeted interventions.
  • Provided individual and group health education sessions on topics such as nutrition, exercise, and chronic disease management.
  • Collaborated with local schools to organize health fairs, workshops, and outreach events.

Seller Selling Partner Support Associate

Amazon Services
01.2021 - 03.2022
  • Answered questions regarding seller inventory, shipping, payments and buyer complaints.
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.
  • Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
  • Displayed flexibility to adapt to quarterly policy changes and database re-organization.
  • Provided seller support on refunds, posted feedback and policy changes.
  • Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
  • Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence.
  • Exercised conflict resolution techniques to support troubleshooting and customer satisfaction.
  • Exercised professionalism across varying circumstances, treating each customer with respect despite potential agitation or frustration.
  • Worked extensively with other departments, utilizing resources to provide seller support.


Retail Sales Associate

United States Postal Service
05.2017 - 06.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained a clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Logged reports, expenses, receipts, and sales documents into a digital database.

Combat Engineer (12B)

United States Army
12.2013 - 02.2018
  • Prepared teams for combat operations by bringing in and effectively training top talent.
  • Constructed floating bridges and temporary roadways to facilitate movement of large convoys of equipment and personnel to and from battle areas.
  • Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
  • Trained in use of tear gas, passive ordnance and explosives.
  • Operated multiple types of heavy equipment to prepare roads, runways and bunkers.
  • Maintained 100% accountability of assigned equipment worth more than $1,300,000.00.
  • Performed quality control by creating rosters, spreadsheets and other documentation to identify company inventory.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.

Education

Bachelor of Science - Political Science

University of Maryland Global Campus
College Park, MD
05.2024

Skills

  • Health Education
  • Community Outreach
  • Program Development
  • Needs Assessment
  • Public Speaking
  • Interpersonal Communication
  • Cultural Competence
  • Data Collection and Analysis
  • Collaboration and Teamwork
  • Microsoft Office Suite
  • CPR and First Aid Certification

Utility Board Commissioner

As A Utility Board Member, my job duties are to set city policy, pass ordinances and resolutions and raise revenue. I help manage a 292,000,000.00 Budget to help provide adequate resources for the citizens in Albany, Georgia.

Timeline

Community Health Service Representative

Centene Corporation
02.2023 - Current

Seller Selling Partner Support Associate

Amazon Services
01.2021 - 03.2022

Retail Sales Associate

United States Postal Service
05.2017 - 06.2019

Combat Engineer (12B)

United States Army
12.2013 - 02.2018

Bachelor of Science - Political Science

University of Maryland Global Campus

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Ryshari Burley