Hi, I’m
Ryshawn Carolina
Assistant Store Manager / CEO Driving School
Tampa,FL
Summary
Accomplished skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering oral communication skills, Experience in diverse retail environments.
Overview
24
years of professional experience
2
Certificates
Work History
Drivinginstructor4UBrandon, FL
CEO/Owner/Drinving Instructor
06.2023 - Current
Job overview
- Evaluated student performance and documented progress and goals.
- Developed curriculum to encourage student progress and advance performance level.
- Verified proper use of safety restraints by vehicle occupants to comply with state law.
- Moved vehicle to assigned location and checked and inspected vehicle components to maximize safety.
- Offered timely commands to assist student driver in steering or braking to avoid accidents.
- Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
- Supported student drivers in hands-on road training.
- Administered driver education course and knowledge test to assist students with earning learner's permits.
- Scheduled appointments with students for driving lessons.
- Reviewed process, requirements and registration information with students to facilitate driver education enrollment.
- Retained current and thorough knowledge of state driving laws and regulations.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Drove profitability with thorough financial analysis and strategic decision making.
WalmartBrandon, FL
Assistant Store Manager
06.2009 - Current
Job overview
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Workday system proficient
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reviewed sales and gross profit report to assess company efficiency.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Compiled financial data to comply with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Led financial planning and analysis by managing key metrics, analyzing data and providing support and insight for strategic planning.
- Prepared accurate financial reports and monthly statements for accounts receivable.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Researched and resolved account discrepancies.
- Investigated financial inconsistencies to solve discrepancies.
- Managed over 100 associates daily
- Conducted exit interviews to gain insight into areas needing improvement within the organization''s human resources practices.
- Collaborated closely with the human resources department to align staffing strategies with organizational goals and objectives.
- Managed human resources activities such as recruitment, selection, scheduling and payroll processes; ensuring staffing needs were met consistently.
- Supported human resources efforts by coordinating employee performance evaluations, benefits administration, and payroll processing activities.
- Created metrics-driven reports highlighting Human Resources department successes and areas needing attention for executive review.
- Collaborated with human resources staff to ensure proper documentation and record-keeping for all pay-related transactions.
I9 SportsBrandon, FL
Youth Sports Referee
8 2023 - 06.2024
Job overview
- Communicated and enforced league and game rules.
- Assisted with opening and closing procedures at park sites.
- Demonstrated and promoted enthusiasm, sportsmanship and achievement in sport.
- Compiled and maintained record-keeping related to each game.
- Officiated games according to set rules and with fairness and respect to participants and spectators.
- Explained and taught regulations and rules to players and coaches.
- Inspected sporting equipment for compliance with safety and event regulations.
- Promoted good sportsmanship among players.
- Maintained game play by managing player substitutions, fouls and timeouts.
- Made impartial and fair decisions to maintain trust and respect of players, coaches and fans.
- Navigated difficult situations using effective communication and explanation of game rules.
WalmartBrandon, Fl
Temporary Fill-in Store Manager
04.2023 - 08.2023
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained up-to-date knowledge of industry standards and regulations to ensure the company''s compliance in all aspects related to P&L management.
- Enhanced financial accuracy by streamlining profit and loss reporting processes.
- Reduced inefficiencies by identifying cost-saving opportunities in operational expenses.
Volunteer WorkBrooklyn, NY
Flag Football Coach
01.2004 - 12.2010
Job overview
- Worked with offensive and defensive coaches to develop cohesive football program.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Held special events to promote camaraderie among teammates, families, and community members.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Prepared athletes for special competitions and tournaments.
- Instilled discipline and principles of good sportsmanship in players.
- Established strong team culture and values to promote teamwork, discipline and sportsmanship.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
Central Alarms SystemForest Hills, NY
Alarm Dispatcher
02.2005 - 05.2009
Job overview
- Maintained updated and detailed records of calls in physical and electronic database.
- Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
- Questioned callers to determine locations and nature of problems to determine type of response needed.
- Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
- Troubleshot systems remotely to assist clients with resetting and bypassing alarm systems.
- Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
- Reviewed completed work for compliance with regulations.
- Corrected data entry errors to prevent duplication or data degradation.
- Organized, sorted and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Responded to over 50 alarms daily
- Maintained updated and detailed records of calls in physical and electronic database
Blockbuster VideoBrooklyn, NY
Video Store Clerk
01.2001 - 12.2004
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Received and processed stock into inventory management system.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Collaborated with team members to achieve target results.
- Developed and maintained courteous and effective working relationships.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Demonstrated knowledge and applied great customer service
- Handled over 100 customers daily
- Greeted customers with enthusiasm, cashed out each customer quickly and correctly
Police Athletic League IncBrooklyn, NY
Camp Counselor Volunteer
06.2003 - 09.2003
Job overview
- Worked with children of varying age, interest, skill, and developmental levels.
- Set up facilities and equipment for activities, stored equipment after use and notified camp director of broken or unsafe equipment.
- Taught socially acceptable behaviors to campers, served as role model and used age-appropriate positive reinforcement and behavior management strategies.
- Created outstanding camper experience for children, parents and families and promoted camp participation.
- Monitored camper activities and attitudes and coached and encouraged lonely, homesick and disruptive campers.
- Demonstrated constant safety awareness and critically evaluated situations for potential risks.
Education
Penn Foster Career SchoolScranton, PA
High School Diploma
08.2022 - 11.2022
Skills
Goals and performance
POS systems operations
Relationship building and management
Staff Scheduling
Customer experience
Cost Control
Staff Management
Human resource policies
Financial Management
Budgeting
Excellent Communication
Problem-Solving
Self-Motivated
Interviewing skills
Recruitment strategies
Timeline
CEO/Owner/Drinving Instructor
Drivinginstructor4U
06.2023 - Current
Temporary Fill-in Store Manager
Walmart
04.2023 - 08.2023
BLS Certification
12-2022
Penn Foster Career School
High School Diploma
08.2022 - 11.2022
Safe Serv Certification
03-2019
Assistant Store Manager
Walmart
06.2009 - Current
Alarm Dispatcher
Central Alarms System
02.2005 - 05.2009
Flag Football Coach
Volunteer Work
01.2004 - 12.2010
Camp Counselor Volunteer
Police Athletic League Inc
06.2003 - 09.2003
Video Store Clerk
Blockbuster Video
01.2001 - 12.2004
Youth Sports Referee
I9 Sports
8 2023 - 06.2024
Certification
Safe Serv Certification