Summary
Overview
Work History
Education
Skills
Timeline
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Ryshel Douglas

Indianapolis,IN

Summary

At Indiana Immediate Care, I adept in HIPAA compliance and enhancing patient experiences. Skilled in vital sign monitoring and exceptional customer service, I have significantly contributed to efficient clinic operations and patient satisfaction. My collaborative spirit and strong work ethic have consistently driven team success and positive outcomes.


Working in a restaurant i learned how to be a professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Always ready to work.

Overview

6
6
years of professional experience

Work History

Medical Assistant

Indiana Immediate Care
12.2020 - Current
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Prepared lab specimens for diagnostic evaluation.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Taught patients about medications, procedures, and care plan instructions.
  • Completed EKGs and other tests based on patient presentation in office.
  • Skilled at working independently and collaboratively in a team environment.

Server

Twin Peaks Restaurants
05.2023 - 07.2024
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Social Media Marketing Specialist

Twin Peaks Restaurants
05.2023 - 07.2024
  • Boosted reach by creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement.
  • Collaborated with cross-functional teams to develop integrated marketing campaigns that aligned with overall company goals.
  • Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
  • Improved organic search rankings by integrating SEO principles into all published content across social media platforms.
  • Participated in brainstorming sessions to generate creative ideas for campaigns.
  • Created content strategies for digital media.
  • Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.

Crew Member

McDonald's Restaurant
11.2018 - 12.2020
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Collaborated with team members to complete orders.
  • Accurately operated cash register to process customer payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Completed milkshakes and ice cream desserts for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Prepared salads, soups and sandwiches for customers.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

High School Diploma -

Franklin Central
Indianapolis, IN
06-2021

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • Patient-focused care
  • Data entry
  • Reliable team player
  • Procedure assistance
  • Electronic medical records
  • CPR
  • Sterilization techniques
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Menu memorization
  • Sales techniques

Timeline

Server

Twin Peaks Restaurants
05.2023 - 07.2024

Social Media Marketing Specialist

Twin Peaks Restaurants
05.2023 - 07.2024

Medical Assistant

Indiana Immediate Care
12.2020 - Current

Crew Member

McDonald's Restaurant
11.2018 - 12.2020

High School Diploma -

Franklin Central

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Ryshel Douglas