Ryan Williams
Las Vegas,NV
Summary
Healthcare scheduling and patient services expert with extensive experience in high-volume healthcare and pharmacy settings. Demonstrated success in coordinating appointments, resolving billing inquiries, and facilitating effective communication among patients, providers, and clinical teams. Skilled in healthcare documentation, workflow management, and maintaining HIPAA compliance to ensure optimal patient care.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Intermountain Healthcare
Las Vegas , NV
06.2025 - Current
- Address approximately 50 daily patient inquiries concerning refills, referrals, and appointment scheduling, aiming for prompt and precise resolutions, while maintaining a 96% satisfaction rating.
- Schedule and coordinate medical appointments and procedures using Epic, with the ability to quickly adapt to alternate scheduling systems, such as Meditech.
- De-escalate concerns from a frustrated caller through active listening, empathy, and a clear explanation of next steps.
- Review, document, and ensure physician orders and referrals are accurately recorded and accessible within the patient records.
Pharmacy Technician
Walgreens
Las Vegas, Nevada
05.2013 - 06.2025
- Documented interactions and followed department workflows to ensure accuracy, compliance, and timely resolutions.
- I took personal initiative to follow up on delayed prescriptions or insurance issues.
- Supported team members by stepping in to relieve or help during high-volume periods, to maintain smooth operations.
- Verified and maintain accurate patient demographic information and medical record numbers to ensure proper registration and billing.
Warehouse Picker
Amazon
Atlanta , GA
05.2019 - 08.2019
- Managed time effectively to meet daily productivity goals in a fast-paced environment.
- Adhered vigilantly to safety protocols, contributing to a 10% reduction in workplace incidents within the assigned zone, and maintaining a perfect personal safety record for six months.
- Maintained organization of warehouse shelves for easy access.
- Followed established procedures for receiving, storing, rotating, picking and shipping merchandise.
Education
High School Diploma -
Meadowcreek High School
Norcross, GASkills
- Cpr certified
- Patient scheduling
- Referral management
- Patient communication and empathy
- Epic Systems
- Data entry
- Customer relationship management
- HIPPA Compliance
Timeline
Patient Service Representative
Intermountain Healthcare
06.2025 - Current
Warehouse Picker
Amazon
05.2019 - 08.2019
Pharmacy Technician
Walgreens
05.2013 - 06.2025
High School Diploma -
Meadowcreek High School