Ryyan Bossett
Dayton,TX
Summary
Passionate individual with 7 years of experience in community management. Willing to take on new challenges while delivering exemplary customer service and attention to detail in busy environment. Outgoing and hardworking community manager accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled team worker with proven skills in operational and team leadership. Bringing 7 years of related experience combined with results-focused and quality-driven approach. Versatile community manager effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals. Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.
Overview
8
8
years of professional experience
Work History
Community Manager
BH Management
Dayton, TX
09.2022 - Current
- Developed and implemented strategies to increase community engagement.
- Responded to customer inquiries in a timely manner.
- Created content for social media platforms to engage the community.
- Coordinated events for residents of the community.
- Created and maintained relationships with local businesses, government agencies, and other organizations in the area.
- Processed applications from prospective tenants in a timely manner.
- Developed and enforced policy to ensure tenant satisfaction.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Organized move-in and move-out procedures for new or departing tenants.
- Reviewed rental applications from prospective tenants ensuring compliance with company standards.
- Collected rent payments from residents in accordance with lease agreements.
- Prepared monthly reports detailing occupancy rates, outstanding balances due from tenants.
- Assisted with the preparation of annual budgets for each building within the complex.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Processed batches of invoices for payment in a timely manner.
- Generated reports on outstanding payments and vendor account balances.
- Monitored staff performance to ensure adherence to customer service standards.
Leasing Consultant
BH Management Services LLC
Dayton, Texas
01.2019 - 09.2022
- Checked rental eligibility by following BH Management's verification process.
- Maintained a high customer approval rating as a result of dynamic service, exemplary support, and interpersonal communication.
- Increased occupancy from 85% to 96% through the pandemic.
- Showed tenants around properties, highlighting features, and redirecting concerns to capture interest.
- Provided tours of the property and amenities to prospective tenants, and offered valuable information regarding major features.
- Coordinated and followed up on maintenance requests for residents
- Detailed application requirements and answered questions from prospective tenants.
- Developed strong, professional relationships with leasing consultant's and residents by initiating collaboration and delivering exemplary service and engagement
- Settled tenant conflicts effectively by collaboration and communication
- Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages
- Contacted and followed up with tenants on renewal notices
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Tracked all leads using Yardi/CRM and followed up with interested parties within the same day or next
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- Encouraged prospective tenants to fill out applications after property tours
- Used effective communication methods to quickly resolve issues among residents.
- Greeted potential tenants and provided information about the property.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
Waitress Trainer
Iguana Joes
Baytown, TX
03.2017 - 01.2020
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members
- Enforced staff performance and service standards to deliver consistent and positive customer experiences
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers
- Collaborated with host, bus person and cook to serve up food and beverage options
- Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
Seasonal Waitress
Crawfish Hideaway
Baytown, Texas
01.2019 - 10.2019
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table
- Minimized customer wait times by efficiently taking and filling large volume of orders each day
Education
Assocaite Degree - Early Childhood Education
Lee College
Baytown, TX11-2020
High School Diploma -
Hull-Daisetta High School
Daisetta, TX05-2018
Skills
- Background checks
- Property amenities
- Recruitment and marketing techniques
- Application processing
- Event planning
- Issue escalation
- Property tours,
- Microsoft Office
- Knowledge of leasing and market conditions
- Fair housing mandates
- High-volume dining
- Menu memorization
- Safe food handling
- Liquor, wine and food service
- Financial budgeting and reporting
- Income and expense management
- Tenant and eviction laws
- Property tours and inspections
- Amenities expertise
- Policy administration
- Problem-solving
- Daily operations oversight
- Multitasking and organization
- Community engagement
- Dining customer service
- Table setting arrangements
- Check payment processing
- Relationship management
- Price memorization
- Table Bussing
- Food safety understanding
- Seating assignment preparation
- Teamwork
- Money handling
- Cash register operation
- POS system operation
- Customer assistance
- Documentation and recordkeeping
- PPE use
- Training & Development
- Decision-making
- Friendly, positive attitude
- Teambuilding
- People skills
- Work ethic
- Leadership
- MS Office
- Flexible
- Active listening
- CRM/Yardi Program
Timeline
Community Manager
BH Management
09.2022 - Current
Leasing Consultant
BH Management Services LLC
01.2019 - 09.2022
Seasonal Waitress
Crawfish Hideaway
01.2019 - 10.2019
Waitress Trainer
Iguana Joes
03.2017 - 01.2020
Assocaite Degree - Early Childhood Education
Lee College
High School Diploma -
Hull-Daisetta High School
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