Ryzhane Dildy

Work History

Customer Service Representative

QVC Call Center

07.2019 - 04.2023

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Provided primary customer support to internal and external customers.
Utilized customer service software to manage interactions and track customer satisfaction.
Tracked customer service cases and updated service software with customer information.
Developed customer service policies and procedures to meet and exceed industry service standards.
Investigated and resolved customer inquiries and complaints quickly.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Office Assistant

St. Mark Christian Academy

08.2016 - 11.2017

Completed clerical tasks such as filing, copying, and distributing mail.
Interacted with customers by phone, email, or in-person to provide information.
Maintained and updated office records, both digital and physical.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Prepared and edited documents to produce precise, accurate and professional communication.
Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Assisted with budgeting and financial management to keep office operating within budget.
Organized events and meetings to maximize capacity and keep event venues running smoothly.
Reviewed files, records and other documents to obtain information to respond to requests.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Processed incoming and outgoing mail and packages according to established procedures.
Utilized office management software to record and track customer information.
Assisted with onboarding of new employees.
Purchased and maintained office supplies.
Edited documents to keep company materials free of grammar errors.
Compiled and analyzed data to produce reports.
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Licensed Cosmetologist

Self-employee

07.2014 - Current

Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Recorded notes for future reference about customer preferences and services delivered.
Assessed customer hair texture, treatment history, and desired outcome to determine services required.
Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Monitored current trends to understand fashions and better serve customer needs.
Suggested treatments and styles to suit customer appearance and fashion choices.
Processed payments, entering sales in register for prompt customer service.
Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Educated clients on proper skin care techniques and ideal products suitable to needs.
Researched latest trends in hair and makeup to stay updated on color, style, and technique.
Applied makeup to clients for special occasions to meet requirements.
Applied eyelash extensions to enhance clients' eyes and create impact.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Developed loyal following of clients by providing high-quality services.
Maintained regular client list and successfully handled walk-in customers.
Used social media platforms to promote salon and services.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Summary

Overview

Work History

Customer Service Representative

Office Assistant

Licensed Cosmetologist

Education

High School Diploma -

Skills

Timeline

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