S Barksdale
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
First Source Advantage
02.2021 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Complied with FDCPA ,FTC and UDAAP Policies.
- Inbound and Outbound Calls
- Negotiation tactics, building lasting relationships.
- Skip tracing
- Complied with HIPPA Rules and Regulations.
IRS Customer Service Representative
Emprovera
03.2019 - 01.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered Customer Telephone calls promptly to avoid wait times.
- Assisted with EIP,CTC, and Amendments Per Tax Purposes.
- Answered Product and Service questions ,Suggesting other offerings to attract potential customers .
Collections Representative
Crescent Bank And Trust
02.2016 - 12.2019
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Processed payments and applied to customer balances.
- Inbound and Outbound calls.
- Negotiated Balance in full, Settlements, and Payment Arrangements.
- Exceeded individual goals and departmental goals, Hitting beyond goal each month.
Chapter 7 Paralegal
Tidewater Finance Company
02.2013 - 01.2015
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Prepared and presented financial reports to inform senior management and board of directors.
- Planned and managed $[Amount] annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
- Drafted treasury reports to support management decision-making needs.
- Implemented strategies to improve organizational financial performance.
- Created Affirmation Agreements to customers can keep merchandise under chapter 7 Bankruptcy
- Entered information in Pacer for the status of each case .
Education
Associate of Science - Business Management
Norfolk State University
Norfolk, VA06.2018
Skills
- Product Knowledge
- Paperwork Processing
- Account Updating
- Call Management
- Consultative Sales
- Skip tracing
- Active Listening Skills
- Negotiation tactics
- Navigational Skills
- Communication Skills
Timeline
Customer Service Representative
First Source Advantage
02.2021 - 07.2023
IRS Customer Service Representative
Emprovera
03.2019 - 01.2020
Collections Representative
Crescent Bank And Trust
02.2016 - 12.2019
Chapter 7 Paralegal
Tidewater Finance Company
02.2013 - 01.2015
Associate of Science - Business Management
Norfolk State University
Similar Profiles
Lawrence JaneseLawrence Janese
Call Center Representative at First Source AdvantageCall Center Representative at First Source Advantage
Jahni BlackJahni Black
Customer Service Representative at First Source AdvantageCustomer Service Representative at First Source Advantage
POOJA KRISHNA GOWDAPOOJA KRISHNA GOWDA
Sr. CSA at First source Advantage L.L.CSr. CSA at First source Advantage L.L.C