S. FITZGERALD-HOLMES
Cherry Hill,NJ
Summary
Hardworking team member with solid understanding of operational practices and safety standards. Read, understand and accurately follow directions to complete efficient work. Contribute to team success with field knowledge and dedication to going above and beyond to do every job correctly. Focused on customer satisfaction and team productivity. Exemplary Crew Member offering dynamic skills in client engagement, food safety and inventory restocking. Highly-trained individual experienced in operating kitchen machinery. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in customer feedback.
Overview
7
7
years of professional experience
Work History
Cashier/Stocker
Dollar Tree
Marlton, NJ
03.2022 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted over 300 patients per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Customer Service Representative
Sammy's Express Car Wash
Maple Shade Township, NJ
10.2021 - 01.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information regarding charge accounts and loyalty programs.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved Account subscription issues over phone with 18 customers daily
Sales Representative
Market Source Inc
Mount Laurel, Jersey
07.2019 - 07.2021
- Sell postpaid and prepaid cellular devices through Target Mobile.
- Engaging in store promotions for phone/ electronic sales made.
- Trouble shooting Consumer Cellular devices.
- Engaging conversations with guest to switch their cellular service for a lower rate and better service. (AT&T, Verizon, Consumer Cellular)
- Activating prepaid and postpaid devices for guest (TracFone, Cricket Wireless, AT&T Prepaid, Verizon Prepaid).
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Organized sales paperwork, presented proposals and finalized contracts.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Revitalized product revenues to over $12,000 in one year
Cashier
ShopRite
Marlton, NJ
04.2018 - 06.2019
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Helped customers find specific products, answering questions and offering advice
- Helped customers update accounts, sign up for new services and take advantage of special offers
- Worked closely with front-end staff to assist customers
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Crew Member
Burger King, Cherry Hill
, New Jersey
01.2018 - 06.2019
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Organized and restocked supplies to support operations and team productivity
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Supported great dining and meal experiences for guests.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Offered upgrade items and showcased daily specials to promote restaurant products
- Assisted other team members to achieve goals with 100% accuracy everyday.
Interviewer
Maximum Research
Cherry Hill, New Jersey
04.2016 - 10.2017
- Completed surveys with people country wide and entered data into computer system
- Ensured that interviewees completed surveys fully before concluding each interview
- Checked all contact information from research subjects for accuracy and implemented it into company's computer system
- Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds
- Entered participant data into databases
- Interviewed potential participants to determine eligibility
- Documented results from participant observations
- Conducted interviews with participants to assess eligibility.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Explained questions in better detail for interviewees to allow truthful answers.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Recruited and screened 40 potential participants each day.
Education
Associate of Arts - Criminal Justice
Southern New Hampshire University
Online05.2024
Bachelor of Science -
Stockton University
2020
High School Diploma - undefined
Cherry Hill High School
2018
Skills
- Network development
- Account servicing
- Performance improvement
- Staff Trainings
- Account development
- Problem solving strength
- Sales expertise
- Customer Service
- Feedback Acceptance
- Maintaining Clean Work Areas
- Verbal and Written Communication
- Cleaning and Sanitizing
- Product Stocking
- Food Preparation and Safety
- Customer Satisfaction
Timeline
Cashier/Stocker
Dollar Tree
03.2022 - Current
Customer Service Representative
Sammy's Express Car Wash
10.2021 - 01.2022
Sales Representative
Market Source Inc
07.2019 - 07.2021
Cashier
ShopRite
04.2018 - 06.2019
Crew Member
Burger King, Cherry Hill
01.2018 - 06.2019
Interviewer
Maximum Research
04.2016 - 10.2017
Associate of Arts - Criminal Justice
Southern New Hampshire University
Bachelor of Science -
Stockton University
High School Diploma - undefined
Cherry Hill High School