Stephanie Hurtado
Dallas,NC
Summary
Motivated individual with experience in customer service and administrative duties, seeking to utilize my knowledge and training as a medical assistant. I'm a team player and always willing to help others. I perform under high stress and fast paced environment. I'm and excellent communicator with positive work ethics.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist
CaroMont Health
Gastonia, NC
11.2020 - Current
- Greets and registers patients in a timely, professional and customer-focused manner.
- Validates accuracy of all information provided by patient.
- Provides direct professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
- Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail.
- Collects patient co-payments and related fees for supplies and services and provides receipts.
- Maintains all necessary functions of co-pay and related fee transactions, including co-pay log/deposit slip, collection and safe storage of monies, and transmission of log with receipts to accounting.
- Tracks and obtains ongoing insurance verification/authorization information from payers and communicates this data to patients, admission staff and treatment team.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Receptionist
Gaston Family Health Services
Gastonia, NC
09.2016 - 07.2020
- Skilled in customer service and relations by properly greeting visitors at the organization or consulting over the phone, as well as routing inquiries to the appropriate personnel.
- Direct visitors and give detailed instructions by maintaining employee and department directories.
- Adept in the telecommunication system maintenance by following manufacturer's instructions for phone / console operation.
- Follows all company and security protocol by following procedures, monitoring the logbook and issuing visitor badges.
- Instrumental in the cleanliness of the reception area.
- Maintain continuity among work teams by documenting and communicating actions, irregularities, and needs.
Education
Dental Assistant -
Charlotte Dental Assistant
Charlotte, NC05-2018
High School Diploma -
North Gaston High School
Dallas, NC06-2013
Skills
- Insurance Verification
- Appointment Scheduling
- Recording Histories
- Routing Lab Results
- Computer knowledge
- Word knowledge
- Excel knowledge
- 10 key calculators
- Customer Service
Languages
English
Professional
Spanish
Professional
Timeline
Patient Service Specialist
CaroMont Health
11.2020 - Current
Receptionist
Gaston Family Health Services
09.2016 - 07.2020
Dental Assistant -
Charlotte Dental Assistant
High School Diploma -
North Gaston High School
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