Hi, I’m
Patricia Stormy Maes
Sunset,UT
Summary
Dynamic customer service professional with a proven track record at Home Depot, excelling in problem resolution and teamwork. Recognized for enhancing service processes and training new hires, while maintaining meticulous attention to detail. Adept at utilizing CRM software to improve customer interactions and ensure satisfaction. Committed to delivering exceptional service and fostering positive relationships.
Overview
17
years of professional experience
Work History
Home Depot
Customer Service Chat Support
02.2020 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Utilized CRM software to document customer interactions and maintain accurate records for future reference
- Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team.
- Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery
- Resolved billing discrepancies
- Identified opportunities for upselling and cross-selling products based on customer needs and preferences.
- Provided solutions for customers
- Partnered with other teams to provide customers with the best care and ensured the correct department was included
Survey Sampling International
Customer Service Representative
08.2015 - 05.2016
Job overview
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed customer relationships, ensuring satisfaction and retention through personalized service.
- Trained new team members on company policies, tools, and best practices for customer engagement.
- Enhanced service processes by implementing feedback mechanisms to improve response times.
- Helped gather opinions on a variety of topics, products and current events.
- Spoke with a wide diversity of people and asked specific questions to help gather customers opinions.
- Maintained quality and production rates above average.
- Provided excellent customer service and ensured a respectful tone with all clients.
Census Bureau
Quality Evaluator
04.2010 - 08.2010
Job overview
- Evaluated data accuracy and completeness of census surveys to ensure compliance with established standards.
- Led quality assurance initiatives, enhancing operational efficiencies across evaluation processes.
- Developed training materials and conducted workshops for new evaluators, fostering team competency and performance.
- Collaborated with cross-functional teams to refine data collection methodologies, improving overall survey reliability.
- Learned the nature, scope and objectives of each assigned field operation and specific procedures to be followed.
- Assisted the crew leader to ensure work was completed according to procedures and on schedule.
- Met daily with agents to assign work and conduct quality control on their paperwork to ensure accuracy and completeness.
- Observed agents in the field, provided on the spot assistance and recommended additional training for low performing agents.
Chancellor Gardens
Certified Nursing Assistant
06.2008 - 05.2009
Job overview
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff in administering medications and monitoring vital signs.
- Educated residents on health management and personal hygiene practices.
- Coordinated with multidisciplinary teams to develop individualized care plans.
- Assisted the elderly while promoting independence.
- Assisted the elderly in daily activities.
- Maintained a clean work space.
- Kept detailed logs of daily activities.
- Monitored vital signs.
- Ensured safety of all patients.
Education
Certified Nursing AssistantKaysville, Utah
Certified Nursing Assistant from Nursing
07-2008
Washington High SchoolOgden, UT
High School Diploma
06-2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
- Critical thinking
- Computer skills
- Problem resolution
Timeline
Customer Service Chat Support
Home Depot
02.2020 - Current
Customer Service Representative
Survey Sampling International
08.2015 - 05.2016
Quality Evaluator
Census Bureau
04.2010 - 08.2010
Certified Nursing Assistant
Chancellor Gardens
06.2008 - 05.2009
Certified Nursing Assistant
Certified Nursing Assistant from Nursing
Washington High School
High School Diploma