S Mohammed Jilan
Bangalore
Summary
Intend to build a challenging career with a leading corporate where I can explore myself fully and can contribute my skills for the development of organization and self.
Overview
7
7
years of professional experience
Work History
Professional Client Tech Support Engineer
Fiserv India PVT Limited
07.2024 - Current
- Company Overview: Fiserv Inc (Fiserv) is a provider of payment and financial services technology
- The company provides payment and mobile banking systems, account processing systems, and electronic payment products and services
- Working in banking Project as user support to the client issues
- Handling online banking (OLB) and mobile banking support on daily base issues
- Also purging (inactive) user profile, as per client request from our data base
- Whenever the online banking has issue, will use our Fiserv internal banking admin application and emulating and investigating based on error/issue
- During the bridge call, as part of tier 2 team will do on going checking and support to resolve the outage
- Fiserv Inc (Fiserv) is a provider of payment and financial services technology
- The company provides payment and mobile banking systems, account processing systems, and electronic payment products and services
Production Support and Windows & Linux Administrator
DXC Technology
07.2019 - 05.2024
- We are supporting to our internal applications as infra support and application support engineers
- In our environment we have total 180+ finance applications and HR applications
- The total Windows and Linux including Azure cloud servers having approx
- 2600 server with large environment
- As L2 support in both infrastructure and application areas, opportunity to learn and enhance my skill set
- Performing one agent installation on servers and configuring synthetic monitoring
- Suppression of alerts during the planned maintenance window
- Handling decommissioning servers and synthetic request if any sunset application
- Creating dashboard as per customer request to optimized monitoring to their environment
- Also involving resolving auto ticket routing to proper support teams
- Creating dashboard as per customer requirement
- Configuring OS Service monitoring, tagging app id, application name to the servers
- Daily health check on the hosts, active gates, shutdown, offline servers
Infrastructure Engineer (Operations)
Accenture Solutions Pvt Ltd
09.2017 - 12.2018
- Company Overview: (PMR solutions)
- Monitoring the Availability & Performance of the servers
- Good Exposure on Incident Management & Escalation Matrix
- Monitor IT Infrastructure using monitoring tool Zenoss 4.1 & 6.1
- Patch deployments and dealing with Downtime of Critical Operations of the customers
- Working in a background of 24x7 mission-critical environment which has 100% change control process, systems monitoring, and performance analysis
- Logging Incidents, understanding on severity & Escalating using Ticketing Tools (Service Now)
- Handled L1 troubleshooting, diagnose the issue and try to resolve alerts at our end to balance workload of L2 technical support team
- (PMR solutions)
Education
MBA - Systems and HR
Royal School of Business and Management
01.2012
B.Sc. - Computer Sciences
GATE Degree College
01.2009
Skills
- Infra Support
- Dynatrace, Splunk, site scope, Zenoss
- Linux RH 81
- Windows server administration
- HP Data Protector
- AZ-900 Certified
- Application Support
- Incident Management
Personal Information
- Father's Name: S Ghousepeer
- Date of Birth: 12/11/87
Cloud Support Role
Azure AZ-900 Certified, Attended Intermediate level ITIL training organization provided., Updating the VM size on request like D2s v3 to D4sV3, On request resize disk size like 1024GB TO 2048GB, Experience on Monitoring Kubernetes resources, workloads, Deployments, pods, Jobs in Kubernetes workspace in Azure portals., Handling different Azure services like Virtual machines, Storage accounts, Kubernetes services Etc.
Timeline
Professional Client Tech Support Engineer
Fiserv India PVT Limited
07.2024 - Current
Production Support and Windows & Linux Administrator
DXC Technology
07.2019 - 05.2024
Infrastructure Engineer (Operations)
Accenture Solutions Pvt Ltd
09.2017 - 12.2018
B.Sc. - Computer Sciences
GATE Degree College
MBA - Systems and HR
Royal School of Business and Management
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