Summary
Overview
Work History
Education
Skills
Timeline
Generic

S. Shae Barton

Summary

Resourceful and highly organized with proven track record. Known for blending meticulous attention to detail with a proactive, solutions-oriented mindset, I provide seamless support across project logistics, documentation, and customer service.

Overview

22
22
years of professional experience

Work History

Administrative Assistant

Whitehead Master Craftsmen
06.2024 - Current
  • Serve as the operation backbone for a thriving renovation business by managing all administrative functions with discretion and accuracy
  • Coordinate detailed project calenders, ensuring subcontractors, suppliers, and clients are aligned at each stage of the renovation process
  • Draft, edit, and distribute job proposals, client contacts, and comprehensive project estimates tailored to scope and style
  • Track budgets, process invoices, and reconcile expenses in coordination with contractors
  • Handle procurement of project materials, coordinating orders and delivery timelines with vendor and suppliers
  • Assist in curating digital presence for the business through social media content


Liberty Mutual Insurance

Complex Claims Adjuster
05.2022 - 12.2024
  • Initiate and complete investigation of complex property claims involving fires, thefts, multi-vehicles, specialty vehicles, repossessions, farm animals\pets, litigation, fatalities, limits issues, commercial vehicles, and pedestrian.
  • Interpreted policy language to confirm coverage and exclusions.
  • Coordinate liability decision with casualty adjusters for fatalities and major bodily injury, detailed investigation to minimize potential fraud, duplicate payments, and policy exposure.
  • Ensure timely response to DOI complaints and/or other government agencies. Review evaluation reports to settle total loss vehicles and/or personal property.
  • Settle total loss for 1st party and 3rd claimants.


  • 85% ratios for claims settled in 30days.

Non-Injury Auto Claims Adjuster

USAA Insurance
04.2018 - 04.2022
  • Handle moderate to complex auto claims and total loss.
  • Obtain recorded statements from all parties involved, and update claims accordingly.
  • Investigate, Evaluate, Negotiate, and Settle insurance claims.
  • Interpret policy language to determine appropriate coverage for the claim loss.
  • Make final liability decisions for collision, comprehensive and property damage.
  • Arrange for inspections with direct repair facilities, independent repair shops and third-party vendors. Settle total loss vehicles.
  • 94% customer satiation rate, 90% of claims settled in 30days.

Sr. Operation Control Analyst, AML

Bank of America
02.2012 - 04.2018
  • Conducted regular reviews of control systems, ensuring optimal performance and accuracy.
  • Facilitated communication between departments to promote a culture of strong internal controls throughout the organization.
  • Built strong relationships with external auditors, cooperating fully during audit engagements to support transparency and trust.
  • Investigated instances of non-compliance or anomalies, promptly addressing any identified concerns to protect company assets.
  • Reduced risks by conducting thorough audits and identifying potential control issues.

Foreclosure Specialist, Freddie Mac

Samuel I. White
08.2009 - 01.2012
  • Facilitated negotiations between lenders and borrowers, resulting in mutually beneficial resolutions for both parties.
  • Demonstrated expertise in various federal and state regulations governing foreclosures, ensuring full compliance with all legal requirements.
  • Evaluated foreclosure litigation paperwork, affidavits, and post-sale documents.

Loan Counselor

PHH Mortgage Services
04.2003 - 11.2005
  • Provided exceptional customer service throughout the entire loan process, addressing inquiries promptly and professionally.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • 75% loans funded on of before closing date.

Education

Criminal Justice

Tidewater Community College
Norfolk, VA
05-2027

Skills

  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word & Excel
  • Time management
  • File organization
  • Customer and client relations
  • Critical thinking
  • Active licensed auto adjuster
  • Complaint resolution
  • Deadline oriented
  • Invoice processing
  • Complex Problem-solving
  • Records management systems
  • Relationship building

Timeline

Administrative Assistant

Whitehead Master Craftsmen
06.2024 - Current

Liberty Mutual Insurance

Complex Claims Adjuster
05.2022 - 12.2024

Non-Injury Auto Claims Adjuster

USAA Insurance
04.2018 - 04.2022

Sr. Operation Control Analyst, AML

Bank of America
02.2012 - 04.2018

Foreclosure Specialist, Freddie Mac

Samuel I. White
08.2009 - 01.2012

Loan Counselor

PHH Mortgage Services
04.2003 - 11.2005

Criminal Justice

Tidewater Community College

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