Shawn Speller
Tucson,US
Summary
Resourceful and empathetic professional with a strong background in technical support and customer service. Skilled in troubleshooting hardware, software, and assistive technologies to enhance user experiences and improve accessibility. Proven ability to integrate technology into daily routines, streamline operations, and resolve issues efficiently. Passionate about leveraging technology to make a positive impact and committed to delivering exceptional support in fast-paced environments.
Overview
2
2
years of professional experience
Work History
AI Rater
RWS
10.2024 - Current
- Checked for accuracy by verifying data and records.
- Compared transcribed data with source document to detect and correct errors.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Guardian Center Analyst
Seeing Machines
05.2023 - 03.2024
- Utilized the Guardian system to monitor 500+ real-time in-cabin alerts daily, implementing fatigue detection protocols that reduced fatigue-related driving events.
- Collaborated with a team of 10 analysts to review and classify 200+ risky driving incidents per week, contributing to a reduction in accident rates through rigorous safety protocols.
- Played a key role in reducing fatigue-related driving events through real-time alert systems and proactive human interventions, including direct communication with drivers and fleet managers.
- Developed and implemented Fatigue Intervention Plans in consultation with 50+ fleet managers, leading to a decrease in unsafe driving behaviors by integrating data analytics and personalized feedback.
Technical Customer Service Agent
Alorica Inc.
09.2022 - 03.2023
- Delivered technical support to over 100 clients daily, utilizing diagnostic tools and customer service best practices.
- Researched and identified solutions to technical problems.
- Built strong relationships with clients through exceptional communication skills and empathetic understanding of their needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone.
Mortuary Transport Technician
Elite First Call Transport
06.2022 - 10.2022
- Provided dignified and respectful transport services for deceased individuals, adhering to family wishes and company protocols.
- Ensured compliance with health and safety regulations during transport and handling of deceased individuals, conducting safe transfers with zero incidents.
- Assisted in respectful transport of remains from hospitals or homes to funeral home, adhering to proper protocols.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
Education
Bachelor of Science - I.T./Data Analytics, Candidate
Strayer University
Washington, DC04-2025
Skills
- Fast learner
- Problem-solving
- Data review and verification
- Computer proficiency
- Service oriented
- 40 wpm typing speed
Timeline
AI Rater
RWS
10.2024 - Current
Guardian Center Analyst
Seeing Machines
05.2023 - 03.2024
Technical Customer Service Agent
Alorica Inc.
09.2022 - 03.2023
Mortuary Transport Technician
Elite First Call Transport
06.2022 - 10.2022
Bachelor of Science - I.T./Data Analytics, Candidate
Strayer University
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