Hi, I’m
Shannon Vigil
CSR
Española,NM
Summary
Diligent Customer Service professional with extensive experience in scheduling and coordination. Known for strong team collaboration and ability to manage multiple tasks efficiently. Adept at managing complex schedules, resolving conflicts, and ensuring seamless operations. Proven ability to maintain high levels of patient satisfaction through effective communication and and problem solving skills.
Overview
20
years of professional experience
Work History
X-Ray Associates Of New Mexico
Customer Service Scheduling Specialist
11.2021 - 05.2022
Job overview
- Coordinated patient scheduling, billing, and informational services for radiology procedures such as X-rays, CT scans, MRIs, and ultrasounds.
- Informed patients about procedural preparations and adjusted arrival times to optimize schedule efficiency.
- Safeguarded confidential client information by following HIPAA protocols.
- Managed high call volumes during peak periods without sacrificing quality of service or response times, demonstrating excellent multitasking skills under pressure.
Apogee Physicians
Patient Information Coordinator
08.2016 - 06.2017
Job overview
- Generated daily rounding lists for on-duty hospitalists.
- Conducted confidential sessions to oversee patient account management.
- Maintained adherence to all necessary guidelines.
- Keeps track of patient care through regular rounds and documentation.
- Provides comprehensive information on various medical aspects.
- Develops interdisciplinary management tools by participating in meetings, coordinating information, and care requirements.
- Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team.
- Protects self, co-workers, and patients by following policies and procedures to prevent bloodborne and airborne diseases.
- Maintains quality service by establishing and enforcing organizational standards.
- Maintains patient care database by entering new information as it becomes available.
- Contributes to team effort by accomplishing related results as needed.
Ancient Healing Ways Inc.
Administrative Assistant
10.2002 - 07.2016
Job overview
- Delivered superior customer service to both retail and wholesale customers.
- Built strong relationships with clients through timely communication.
- Guaranteed precise invoicing through meticulous data entry.
- Fostered collegiality and a collaborative atmosphere by utilizing strong communication skills.
- Oversaw inventory levels and proactively ordered supplies to sustain smooth operations.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Northern New Mexico Community College, Española, NM
GED
05-2003
Skills
Active-Listening
Empathize
Problem-Solving
Positive Attitude
Time management
Timeline
Customer Service Scheduling Specialist
X-Ray Associates Of New Mexico
11.2021 - 05.2022
Patient Information Coordinator
Apogee Physicians
08.2016 - 06.2017
Administrative Assistant
Ancient Healing Ways Inc.
10.2002 - 07.2016
Northern New Mexico Community College
GED
Similar Profiles
Calista Anne FemiaCalista Anne Femia
Receptionist at Dixie X-Ray AssociatesReceptionist at Dixie X-Ray Associates
Bibi Sally CogswellBibi Sally Cogswell
Receptionist at Dixie X-Ray and AssociatesReceptionist at Dixie X-Ray and Associates
Taleah MoutrageTaleah Moutrage
Law Clerk at Ray Swift Moutrage & AssociatesLaw Clerk at Ray Swift Moutrage & Associates