Sadé Turner
Wheatley Heights
Summary
Results-driven professional experienced in delivering quality work through strong customer service capabilities via phone, web, and email interactions. Managed inquiries and resolved issues efficiently while collaborating with team members to meet production goals and ensure accuracy in order processing, sales, and documentation. Committed to continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
Warehouse Packer 20-30 hours per week
Amazon
Melville
10.2025 - Current
- Collaborated with team members to consistently meet daily production goals, enhancing workflow efficiency.
- Verified item accuracy against packing list, ensuring correct shipments and minimizing errors.
- Ensured accurate completion of shipping documents per established procedures, facilitating smooth logistics operations.
Customer Support Specialist - 40 hours per week
Rentokil North America, Inc.
Ronkonkoma
09.2023 - Current
- Delivered customer support via phone and email, resolving inquiries and enhancing customer satisfaction.
- Managed workloads to effectively address customer needs and ensure timely responses in fast-paced environment.
- Utilized consultative approach to gather detailed information on customer service, account, and technical issues, facilitating effective resolutions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Office Clerk/OS&D rep - 40 hours per week
YRC Freight
Deer Park
03.2023 - 07.2023
- Coordinated delivery appointments with consignees to optimize scheduling and reduce delays
- Supported drivers by providing accurate consignee information and managing delivery receipts to ensure timely deliveries
- Processed and distributed international documents, including invoices for domestic Bill of Ladings, to maintain compliance and facilitate smooth operations
- Utilized transportation management systems to enhance operational efficiency.
- Processed damage claims & shortages
Customer Service Representative
Binder Inc.
Bohemia
10.2021 - 01.2023
- Submitted customer orders through SAP, ensuring accurate processing and timely fulfillment.
- Processed quotes, credit card payments, and purchase orders to facilitate smooth transactions.
- Liaised with establishment representatives to resolve issues related to damages and shortages.
- Managed documentation and customs requirements for cross-border shipments.
Customer Service Specialist
CWI Medical
Edgewood
07.2016 - 06.2020
- Resolved customers’ issues with orders and accounts, improving customer retention and satisfaction
- Assisted customers and facilities with walk-in, phone, live chat, and online purchases, ensuring a smooth purchasing experience
- Trained new staff on best practices in customer service techniques.
- Conducted quality control for mailing products to customers, maintaining high standards of accuracy and satisfaction
Education
High School Diploma -
Walt Whitman High School
06-2006
Video Production Certificate -
Wilson Technical Academy
06-2006
Skills
- Microsoft Office, Web, Email proficient
- Payment processing
- Tracking and documentation
- Sales/upselling
- Problem-solving aptitude
- Appointment scheduling/Routing
- Decision-making
- Complaint handling/Conflict resolution
- Verbal and written communication
- Customer service excellence
- Empathy and patience
- SAP/SKEL software
- Document accuracy
Timeline
Warehouse Packer 20-30 hours per week
Amazon
10.2025 - Current
Customer Support Specialist - 40 hours per week
Rentokil North America, Inc.
09.2023 - Current
Office Clerk/OS&D rep - 40 hours per week
YRC Freight
03.2023 - 07.2023
Customer Service Representative
Binder Inc.
10.2021 - 01.2023
Customer Service Specialist
CWI Medical
07.2016 - 06.2020
High School Diploma -
Walt Whitman High School
Video Production Certificate -
Wilson Technical Academy