Shirlynn West
Newport News,VA
Summary
Administrative assistant and coordinator with key strengths in planning, problem solving and customer relations management. Dynamic and highly qualified administrative assistant with extensive knowledge of HR expertise. Works well with the community and in remote settings and thrives in either environment. Motivated self-starter.
Overview
16
16
years of professional experience
Work History
Operations Assistant
VersAbility Resources
01.2019 - Current
- Works in a variety of departments, providing administrative support along with clerical tasks that aid the daily business operations of the organization
- Reports directly to the Sr Operations Manager at the time, who is now the Director of Operations
- Assisted in the Digitization Department with commercial x-ray procedures (indexing, scanning, Quality Assessment to ensure that the product was ready for the customer to receive)
- Paper Scanning - led the department for a brief time before the department merged with the government contract that became just one unified paper scanning department.
- Collaborated as a team with another department manager and ran both departments and still do to this day.
- Assisted in HR clerical functions, providing administrative assistance to both front end departments, as well as helping with any associated tasks in the benefits and finance departments of Human Resources.
- Data entry, scanning, faxing, emailing, phone answering, are a part of the day-to-day clerical tasks, which are not an exhaustive list. Extremely proficient in all Microsoft Office programs, and a plethora of expertise in all of the associated tasks.
- Still assists in all areas, and reports to the Director of Operations (when working on administrative tasks for her), the Chief Financial Officer and the Benefits Manager of VersAbility, and the Manager of Operations. Helped facilitate a huge company project during the peak COVID-19 with a remote at-home position from March of, to August of 2020.
Certified Drug and Alcohol Technician
CPCT, Next Step Drug, New Life Wellness Center
02.2016 - 12.2018
- Breath Alcohol Certified, DOT certified drug screen specimen collector with more than 50 collections in an operational week.
- Performs duties to include drug screen testing collections, breath alcohol tests, hair samples, and all outlining bookkeeping and electronic tracking, emailing and/or faxing of records, etc. in accordance with established policies, procedures, and regulations, and possesses an understanding of DOT and HHS requirements.
- Technicians are also responsible for processing instant tests and/or preparing specimens for transport to the laboratory for testing via courier service or overnight delivery.
- The Breath Alcohol Technician portion is a person who instructs and assists employees in the alcohol testing process and operates an evidential breath testing or alcohol screening device, respectively.
- Provided clerical and administrative assistance to the front desk and the chiropractic patients.
Health and Human Services Worker I
Health and Human Services
07.2014 - 02.2016
- Interviewed and investigated applicants and recipients to determine eligibility for use of social programs and agency resources, appointments ranged of around 25 a day spread out on a database of applicants.
- Duties include recording and evaluating personal and financial data obtained from individuals; initiating procedures to grant, modify, deny, or terminate eligibility for various aid programs; authorizing grant amounts; and preparing reports. The workers generally receive specialized training and assist social service caseworkers.
- Streamlined and facilitated clients in a timely fashion to increase productivity by 25% in the first three months.
Store Manager
The Dollar General
06.2012 - 07.2014
- Managed store expenses, deliveries, schedules, inventory on a daily basis.
- Exercised store compliance of rules and regulations as well as the development of assistant store managers and associates.
- Ensured the cleanliness and organization of the sales floor and the back room is in order and accessible. to the delivery trucks as well as the sales associates.
- Managed all retail activities in the store, customer engagement, and building customer loyalty and rapport.
- Monitoring and coaching staff, hiring right, and firing within reason. Managed a team of 20 associates including assistant managers, driving revenue by an increased 30%.
- Ensuring that customer service goes above and beyond, giving a first-class experience.
- Delivering sales according to the developed sales plan.
Lead Accountant/Auditor
Burlington Coat Factory
10.2011 - 06.2012
- Issued paychecks to vendors and suppliers on a bi-weekly basis, maintained accounts receivable documentation electronically and paper format. Was responsible for more than 60 employees for payroll.
- Processed bank reconciliations and financial reports to verify practice of proper due diligence. Handled cash and deposits using the proper accounting procedures and documentation. Entered weekly sales and customer count sheets for review by management.
- Processed payroll, electronic deposits and employee pay adjustments. Processed journal entries, online transfers and payments.
- Analyzed cost control and provided timely financial information to support store goals.
Customer Service Manager
Wal-Mart
05.2008 - 09.2009
- Successfully managed the activities of team members in multiple locations. Reduced amount of employee overtime by 15% by effectively delegating tasks. Recruited, managed and mentored an average of 40 new customer service representatives per year.
- Monitored the daily activities of customer support teams. Developed, implemented and monitored programs to maximize customer satisfaction. Improved service quality and increased sales by developing a strong knowledge of company's products and services.
- Interviewed, hired and trained new quality customer service representatives. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately.
- Provided a high level of product and leadership support to representatives and clients. Routinely prepared and evaluated reports to identify problems and areas for improvement. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
- Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
- Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Education
High School Diploma - Mathematics, English, Finance, Computer Technology
Pampa High School
Pampa, Texas2002
Skills
- Accounts receivable professional
- HR Assistant, Administrative Assistant
- Knowledge of income tax procedures
- Managerial aptitude
- Accounting operations professional
- Invoice coding familiarity
- Complex problem solving
- Strong Work Ethic
- Punctual, hardworking and clerical oriented
- Strong communication skills
- Ethical approach to finance
- Proficient in Adobe software, Microsoft Suite
- Scanning, Fax, Phone systems, etc
- General ledger accounting skills
Accomplishments
- Contributed to a 10% increase in productivity levels by streamlining accounting, clerical and administrative processes
- Was also the assistant secretary and accountant in aide to Tina at Caldwell Production, where I gained my first bit of secretarial/management experience as one of my first jobs after high school.
Timeline
Operations Assistant
VersAbility Resources
01.2019 - Current
Certified Drug and Alcohol Technician
CPCT, Next Step Drug, New Life Wellness Center
02.2016 - 12.2018
Health and Human Services Worker I
Health and Human Services
07.2014 - 02.2016
Store Manager
The Dollar General
06.2012 - 07.2014
Lead Accountant/Auditor
Burlington Coat Factory
10.2011 - 06.2012
Customer Service Manager
Wal-Mart
05.2008 - 09.2009
High School Diploma - Mathematics, English, Finance, Computer Technology
Pampa High School
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