Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Nafissa bouamama

Student
Casablanca

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience
1
1
year of post-secondary education
6
6
Languages

Work History

Volunteer

AIESEC
Casablanca
09.2022 - Current
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Passionate about learning and committed to continual improvement.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Skilled at working independently and collaboratively in a team environment.
  • Strengthened communication skills through regular interactions with others.

Marketing and Social Media Coordinator

agence charaf voyage
10.2022 - 02.2023
  • Increased user base by promoting brand awareness and launching key marketing efforts.
  • Trafficked advertisements to target audience using specific algorithms for focused exposure.
  • Collaborated with sales, product management, and web development teams to create specific marketing campaigns across multiple platforms.
  • Strategized and developed video content for client's website and social media publications.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Participated in brainstorming sessions to generate creative ideas for campaigns.
  • Managed paid social media advertising campaigns to reach and engage target audiences.
  • Created and managed social media campaigns to increase brand engagement.
  • Conducted market research to identify new opportunities and target markets.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.

Intern

HOTELS MARKETING CONCEPTS
Casablanca
06.2022 - 08.2022
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Developed strong communication and organizational skills through working on group projects.
  • Strengthened communication skills through regular interactions with others.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Sought ways to improve processes and services provided.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and [French]-speaking customers.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Provided language translation services for customer service inquiries.
  • Helped improve customer satisfaction by translating customer paperwork and company documentation.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Education

BBA - International Trade

Cardiff Metropolitain University
10.2021 - Current

No Degree - International Trade

Ningbo University
Ningbo , China
05.2001 -

Skills

Customer Service

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Interests

Travel

Playing Piano

Swimming

Reading

Writing

Making or listening to music

Nature

Social causes

Foreign languages

Research

Timeline

Marketing and Social Media Coordinator

agence charaf voyage
10.2022 - 02.2023

Volunteer

AIESEC
09.2022 - Current

Intern

HOTELS MARKETING CONCEPTS
06.2022 - 08.2022

BBA - International Trade

Cardiff Metropolitain University
10.2021 - Current

No Degree - International Trade

Ningbo University
05.2001 -

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