Travel
Nafissa bouamama
Student
Casablanca
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
6
6
Languages
Work History
Volunteer
AIESEC
Casablanca
09.2022 - Current
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
Marketing and Social Media Coordinator
agence charaf voyage
10.2022 - 02.2023
- Increased user base by promoting brand awareness and launching key marketing efforts.
- Trafficked advertisements to target audience using specific algorithms for focused exposure.
- Collaborated with sales, product management, and web development teams to create specific marketing campaigns across multiple platforms.
- Strategized and developed video content for client's website and social media publications.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Managed paid social media advertising campaigns to reach and engage target audiences.
- Created and managed social media campaigns to increase brand engagement.
- Conducted market research to identify new opportunities and target markets.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Intern
HOTELS MARKETING CONCEPTS
Casablanca
06.2022 - 08.2022
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Developed strong communication and organizational skills through working on group projects.
- Strengthened communication skills through regular interactions with others.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and [French]-speaking customers.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Provided language translation services for customer service inquiries.
- Helped improve customer satisfaction by translating customer paperwork and company documentation.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
BBA - International Trade
Cardiff Metropolitain University
10.2021 - Current
No Degree - International Trade
Ningbo University
Ningbo , China 05.2001 -
Skills
Customer Service
Operations support
Public speaking
Recordkeeping
Telephone etiquette
Client relations strength
Team collaboration
Flexible and Adaptable
Sales
Interpersonal Skills
Knowlege of computer reservation system
Problem Solving
Critical Thinking
Interests
Playing Piano
Swimming
Reading
Writing
Making or listening to music
Nature
Social causes
Foreign languages
Research
Timeline
Marketing and Social Media Coordinator
agence charaf voyage
10.2022 - 02.2023
Volunteer
AIESEC
09.2022 - Current
Intern
HOTELS MARKETING CONCEPTS
06.2022 - 08.2022
BBA - International Trade
Cardiff Metropolitain University
10.2021 - Current
No Degree - International Trade
Ningbo University
05.2001 -