Sa-Mya Williams
Detroit,MI
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette,issue response and sales. Detailed knowledge of rental market for multi-family properties and impressive financial management skills. Expert user of technology for data management and record keeping. Highly skilled in problem solving and solution based action. Amazing customer service skills, and advanced with working closely with residents, contractors, and property managers. Well educated in contracts and legal documents/processes involved in leasing. Familiar with maintaining property amenities and creating an overall inviting, and clean environment. A great team member, with the ability to be flexible in all situations!
Overview
4
4
years of professional experience
Work History
Leasing Specialist
Beztak
02.2022 - 04.2023
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Collected, completed, and processed lease applications.
- Developed and implemented tactical marketing plans.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Managed over 100 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
- Showed apartments to potential tenants and answered questions regarding community.
- Kept meticulous records of correspondence between management and tenants.
- Developed and implemented resident activities and identified problem vacancies.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Created proposals, lease offers and documents for incoming and current tenancies.
- Drafted comprehensive marketing and leasing plans.
- Regularly inspected curb appeal of facilities to keep property great shape.
- Posted policies and rules in common areas for tenant review.
- Attended staff meetings and took extensive notes to share with property manager.
- Experienced with new construction, luxury apartment buildings, condominiums, and 55+ communities and units.
- Responded to requests and scheduled appointments for property showings.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Collected rent and tracked resident payments and information in computer system.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
Lead Sales Associate
Dollar General Market
08.2021 - 09.2021
- Processed payments and returned accurately receipts, cash, coin and cards to customers.
- Checked store shelves and restocked products from inventory in back room.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
- Scanned and bagged items and operated cash register to check out store patrons.
- Monitored performance of sales team and implemented improved methods to close gaps.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Researched items at other locations to find products requested by shoppers.
- Conducted high volume of promotional sales calls to increase client base.
- Cross-trained on different positions to best support team during peak periods.
- Assisted with training, development and mentoring of sales employees.
- Greeted customers, clarifying needs and identifying solutions to close sales.
- Operated computer, ensuring accurate information was logged into system
Beauty Sales Associate
Target
11.2020 - 07.2021
- Identified customer beauty needs by asking open-ended questions.
- Informed clients of current sales promotions to boost sales.
- Recommended products aligned with customer desires.
- Offered product demonstrations and education to promote benefits and quality.
- Replenished store products by restocking shelves while maintaining merchandising standards.
- Entered data into system
Cashier
TACO BELL
05.2019 - 03.2020
- Promoted great customer service skills Maintained store's tidiness.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases and supported transactions to streamline sales process.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Inspected items for damage and obtained replacements for customers.
- Received payments for products and issued receipts.
Education
Some College (No Degree) - Business Management
HOWARD UNIVERSITY
Washington D.C, DCAssociate of Arts - Digital Media Production
Wayne County Community College District
Detroit, MI06.2024
General Studies
RENAISSANCE HIGH SCHOOL
Detroit, MI06.2020
Skills
- Strategic sales
- Safe Work Practices
- Database Management
- Tenant Issue Resolution
- Fair Housing Compliance
- Fair Housing Regulations Knowledge
- Tenant Background Checks
- Appointment Scheduling
- Lease Agreement Preparation
- Move-In Coordination
- Phone and Email Etiquette
- Team Collaboration
- Common Area Maintenance
Timeline
Leasing Specialist
Beztak
02.2022 - 04.2023
Lead Sales Associate
Dollar General Market
08.2021 - 09.2021
Beauty Sales Associate
Target
11.2020 - 07.2021
Cashier
TACO BELL
05.2019 - 03.2020
Some College (No Degree) - Business Management
HOWARD UNIVERSITY
Associate of Arts - Digital Media Production
Wayne County Community College District
General Studies
RENAISSANCE HIGH SCHOOL
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