Summary
Overview
Work History
Education
Skills
Languages
Timeline
OperationsManager

Saad Ahmed

Sr Merchandising Executive
Chicago,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Sr Merchandising Executive with over 5+ years of experience in Tobacco and Smoke Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

7
7
years of professional experience

Work History

Sr Merchandising Executive

Midwest Distribution
Bensenville, IL
04.2017 - Current
  • Responsible for 15,000 plus SKU procurement valued at $15-$17 million a month.
  • Keep an eye on new upcoming products and make sure to get them in stock before anyone else in the market gets
  • Negotiation with vendors
  • Responsible for the supply chain of product from purchasing till it gets into the stock
  • Provide pricing of the product to Product Development Department, and make sure that the product is built properly on the website with all the proper specs provided
  • Prepare areordering report and forecast the future replenishment of the products.
  • Create Purchase orders for the invoices
  • Process the invoices of what the reorder demand has been submitted to the vendor.
  • Damages and Discrepancies upon receipt are being notified to the vendor, seek solution for the same, and guide receiving department accordingly
  • Raise and create a Credit Note in company’s accounting software for any discrepancy in receipt of shipments
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Communicated with suppliers to negotiate best pricing on apparel and accessories.
  • Make sure that the created credit notes are assigned to the next invoice
  • Oversee the completion of POs, which shows goods not received properly
  • In depth analysis of every PO created in order to resolve discrepancy
  • Prepare and observe Top 100 Sold Products of the company on a weekly basis
  • Prepare and observe Top 100 viewed products on the website on a weekly basis, with availability of SKUs
  • Respond to customer service department for the information of New upcoming products with expected ETA
  • Tracked routine and special orders to ensure fulfillment, reviewed planned orders, and recommended processes for future orders
  • Oversee the Product Life cycle on a continuous basis, and make sure to clear the inventory (in terms of selling) before the stock is dead in inventory
  • Assist inventory team in Zone switch of the products
  • Worked with Web Developer for Company’s new website
  • Trained new hires and mentored staff on new business processes
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Sourced new vendors in aneffort to boost therange of products offered in store locations while reducing costs through strategic contract negotiations.
  • Monitored and analyzed sales records, trends, and economic conditions to anticipate consumer buying patterns and determine the suitable type and quantity of company inventory items.
  • Created ahands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote asafe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Met with suppliers to assess changes and determine proper courses of action.
  • Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
  • Documented purchasing information in Zoho to maintain detailed and accurate records.

Accounting Specialist

Accounting Specialist
Chicago, IL
05.2017 - 11.2017
  • Performs data entry in spreadsheets &/or databases.
  • Completes standard, pre-defined analysis, reconciliation &/or summary reports.
  • Reviews, ensure approval, prepares, processes, reconciles & provides receipts (as appropriate) for transactions.
  • Troubleshoots problems.
  • Performs vendor/account research as needed.
  • Obtains additional information by phone, US- or e-mail from customers/vendors; corrects or escalates.
  • Prepares & delivers bank deposits.
  • Enters information into the database.
  • Maintains, compiles & reviews data within spreadsheets &/or databases.
  • Completes standard reconciliation procedures.
  • Completes functions/tasks associated with the annual budget open/close processes.

Customer Service Specialist

Amazon
Hyderabad, Telangana
06.2015 - 10.2016
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Handled over 35 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Providing introductory information to new customers
  • Ensuring that customers are satisfied with products or services
  • Following up with clients or customers to check that they’re still satisfied with any purchases
  • Letting customers or clients know about additional products or services
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
  • Escalating queries and concerns
  • Troubleshooting common issues with a product or service
  • Working with a team of CSRs and other departments to find appropriate solutions

Education

Master of Science - Information Technology Management

Campbellsville University
Kentucky
08.2021

Diploma - Customer Service Specialist

Computer Systems Institute
Skokie, IL
06.2019

Diploma - Business Career Program

Computer Systems Institute
Skokie, IL
02.2018

Bachelor of Commerce - Accounting

Osmania University
Hyderabad
04.2016

Skills

  • Product Quality Determination
  • Wholesale Merchandise Buying
  • Inventory Analysis
  • Merchandise Selection
  • Procurement Management
  • SKU-vault
  • Big-commerce
  • Xero
  • Power BI
  • Excel
  • Project Management
  • Warehousing

Languages

Hindi
Native or Bilingual
English
Native or Bilingual

Timeline

Accounting Specialist

Accounting Specialist
05.2017 - 11.2017

Sr Merchandising Executive

Midwest Distribution
04.2017 - Current

Customer Service Specialist

Amazon
06.2015 - 10.2016

Master of Science - Information Technology Management

Campbellsville University

Diploma - Customer Service Specialist

Computer Systems Institute

Diploma - Business Career Program

Computer Systems Institute

Bachelor of Commerce - Accounting

Osmania University

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Saad AhmedSr Merchandising Executive