Saad AlRabadi
Scottsdale
Summary
Results-driven Marketing Manager with a proven track record of leading cross-functional teams. Skilled in project and program management, ensuring successful resource deployment to meet objectives. Cultivated a high performing team culture by implementing effective communication strategies like one-on-one coaching and biweekly meetings for progress assessment, roadmap development, and milestone achievement. Proficient in optimizing administrative processes, including data analysis, scheduling, and project management, to drive measurable outcomes. Actively promoted the company's brand and values through strategic engagement with internal and external stakeholders, including customers, vendors, and suppliers.
Overview
3
3
years of professional experience
Work History
Sales and Marketing Manager
Kempinski Hotel
08.2021 - 04.2022
- Promoted to maximize experience and understanding of the organization's mission and values to lead a high-performing cross-functional team of 15 members while directing complex projects to ensure goal achievement
- Expertly managed team content creation and process improvement, including task delegation, organizing, spreadsheet preparation, administrative operations, managing team activities, and setting deadlines
- Enhanced team productivity, resulting in a 15% increase in project delivery efficiency by optimizing processes and deploying resources strategically
- Prioritized growth and achievement of project goals by leading bi-weekly 1:1 meeting with a cross-functional team of 15 members to evaluate performance against set milestone
- Guaranteed uninterrupted progress and operation by creating a metrics dashboard for tracking effectiveness and project milestones, as well as developed and deployed necessary resources to ensure a flawless result
- Streamlined existing process to enhance overall productivity by gathering and analyzing data to identify trends and track the effectiveness
- Boosted overall performance by optimizing performance record to identify improvement areas utilized to write and develop training curriculum and resources for the team
- Spearheaded campaigns that boosted brand engagement by 30%, successfully driving up social media followers and website traffic
- Collaborated with cross-functional teams to reduce project timelines by 20%, enabling the team to meet milestones consistently
Sales Coordinator
Kempinski Hotel
03.2021 - 08.2021
- Employed to support sales operations with responsibilities of overseeing sales administration, including maintaining and filing records related to sales and returns
- Built rapport with suppliers, vendors, and customers via prompt responses to customers' emails
- Increased sales conversions by 25% through optimized business writing for sales copies and newsletters, building effective sales funnels
- Grew sales from the website via regular and timely updates on stock availability while keeping an accurate inventory record
- Built and maintained customers' trust with impact on sales via timely processing, packaging, and shipping eCommerce orders per customer's timetable
- Improved inventory accuracy by 15%, which led to better stock availability updates and improved customer satisfaction on the website
- Processed over 150+ eCommerce orders monthly, maintaining a 98% on-time shipment rate to align with customer schedules and improve retention
Front Office Team Leader
Rotana Hotel
05.2019 - 01.2020
- Designated to manage customer experience through excellent customer service and support with responsibilities of assisting them through Zendesk, emails, live chat, and phone
- Charged with responding to top-tier users and influencers promptly while navigating resolution
- Enhanced customer satisfaction scores by 20% through prompt and efficient resolution of customer complaints and issues
- Reduced response time by 30% by implementing a structured approach to managing customer complaints and inquiries, resulting in faster issue resolution
- Prioritized customers experience while promoting the organization's image and value via prompt response and resolution of customers complaints and issues
- Strengthened company-customer relationship and communication via diplomatic and cordial response and resolution of negative reviews across various platforms
- Facilitated timely implementation of solutions to issues and incidents by analyzing patterns and reporting trends to the company
- Improved customer engagement on review platforms by 15%, positively influencing the hotel's online reputation and trust
Education
Master of Business Admirations - English
Grand Canyon University
Phoenix, Arizona11.2024
Bachelor of Hotel Management - English
Ammon Applied University
Amman, Jordan03.2022
Skills
- Resource Development & Deployment
- Process Streamlining & Coordination
- Project and Program Management
- Data Gathering, Analysis, & Reporting
- Technical Support and Troubleshooting
- Team Management & Leadership
- Organizing and Multitasking
- Team Training and Coaching
- Effective Communication
- Business Writing, Editing & Proofreading
- Customer Service and Support
- Performance Improvement
- Microsoft Office Suite
- G Suite
- Canvas
- Zendesk
- Slack
- Zoom
- Canva
- WordPress
- Jira
- Confluence
- Mondaycom
Coursework
- The Business Intelligence Analyst Course, Udemy Online School, 08/05/24
- The Complete Digital Marketing Guide, Udemy Online School, 05/02/24
- Business and Financial Modeling Specialization, Coursera, 06/11/23
- Project Management, Coursera, 03/10/23
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Sales and Marketing Manager
Kempinski Hotel
08.2021 - 04.2022
Sales Coordinator
Kempinski Hotel
03.2021 - 08.2021
Front Office Team Leader
Rotana Hotel
05.2019 - 01.2020
Master of Business Admirations - English
Grand Canyon University
Bachelor of Hotel Management - English
Ammon Applied University
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