Saad Gerges

• Prepare and file federal, state, and local tax returns for individuals, businesses, and other organizations.
• Provided exceptional customer service by promptly responding to inquiries regarding the tax return process or status updates.
• Review clients' financial records (such as income statements, receipts, and deduction documents) to accurately determine their tax obligations.
• Apply tax laws and regulations to compute taxes owed or refunds due.

Supervising Staff: Overseeing the work of other employees during the shift, ensuring they are performing their duties correctly and efficiently.
2. Customer Service: Assisting customers with their needs, handling complaints, and ensuring a high level of customer satisfaction.
3. Cash Handling: Managing the cash registers, ensuring accurate cash handling, and conducting cash drops and reconciliations as needed.
4. Opening and Closing: Responsible for opening and closing the store, which includes securing the premises, preparing deposits, and setting up for the next day’s operations.
5. Inventory Management: Assisting with stocking shelves, managing inventory levels, and conducting inventory audits.
6. Sales Goals: Working to meet or exceed sales targets, promoting store promotions, and ensuring the store is visually appealing to customers.
7. Safety and Compliance: Ensuring that the store follows all company policies and procedures, including health and safety regulations.
8. Training: Assisting in the training and development of new employees, ensuring they understand their roles and responsibilities.
9. Problem Solving: Addressing any issues that arise during the shift, whether they involve staff, customers, or store operations.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

•Welcome and onboard clients to the digital banking project.
•Explain the platform’s features, functionality, and advantages.
•Provide step-by-step training
on using the digital banking app or portal.
•Highlight cost, time, and convenience benefits of using digital services over in-person banking.
•Address client concerns, questions, or technical challenges.
•Ensure clients are comfortable and confident in independently using the platform.
•Collect client feedback to improve the user experience.
•Collaborate with project teams to enhance customer support resources.

• Increased sales revenue by identifying and targeting high-potential accounts.
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.

• Improved employee performance by designing and implementing effective training programs.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Developed customized training materials for various industries, ensuring relevance to the target audience.
• Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.