Faizah Vaid
Bolingbrook,IL
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Furqaan Foundation
Bolingbrook, Illinois
05.2024 - 01.2025
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted with scheduling appointments for clients and visitors.
- Explained policies and procedures to visitors.
- Updated customer information in databases regularly to ensure accuracy of records.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Front End Customer Service Associate
Walmart
Bolingbrook, Illinois
06.2023 - 05.2024
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Built and maintained productive relationships with employees.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Processed returned merchandise by strictly following store return and exchange procedures.
Customer Service Representative
ProMount Installation
Bolingbrook, Illinois
01.2023 - 05.2024
- Developed new leads each day at or above quotas.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Networked to build client base and promote products to new and existing clients.
- Managed a high volume of emails related to appointment scheduling requests.
- Provided timely, courteous, and knowledgeable responses to information requests.
Crew Member
Dunkin' Donuts
Bolingbrook, IL
06.2022 - 02.2023
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Maintained safe food handling practices to prevent germ spread.
- Kept accurate records of sales transactions for end-of-day reconciliation purposes.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
Education
High School Diploma -
Bolingbrook High School
Bolingbrook, IL05-2022
Some College (No Degree) - Applied Sciences
College of DuPage
Glen Ellyn, ILSkills
- Appointment confirmation
- Mail coordination
- Correspondence drafting
- Record keeping
- Time management
- Departmental support
- Correspondence typing
- Spreadsheet tracking
- Problem-solving skills
- Scheduling
Timeline
Front Desk Receptionist
Furqaan Foundation
05.2024 - 01.2025
Front End Customer Service Associate
Walmart
06.2023 - 05.2024
Customer Service Representative
ProMount Installation
01.2023 - 05.2024
Crew Member
Dunkin' Donuts
06.2022 - 02.2023
High School Diploma -
Bolingbrook High School
Some College (No Degree) - Applied Sciences
College of DuPage
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