Saad Mobeen
Queens,NY
Summary
Result-driven Research Network Specialist with expertise in client management and SQL analysis. Proven track record in enhancing client satisfaction and driving business growth through effective consumer analytics and exceptional customer support. Adept at problem-solving and delivering impactful solutions, fostering long-term relationships with clients.
Overview
6
6
years of professional experience
Work History
Research Network Specialist
S&P Global
06.2024 - 11.2025
- Oversee and enhance Research Network operations to ensure high client satisfaction, delivering value to the company, clients, and research providers.
- Provide comprehensive support to research providers by managing client entitlement/disentitlement, and delivering training on reporting and processing tools.
- Manage account optimization for client accounts, and distribute weekly and monthly entitlement reports to contributors.
- Address client concerns and complaints promptly, with accurate solutions, maintaining high standards of customer satisfaction, and fostering long-term client relationships.
- Provide comprehensive support to clients, addressing queries related to investment research products.
- Conduct detailed product demonstrations to showcase features and functionality, enhancing client understanding and satisfaction.
- Deliver technical support for S&P's research product (CapIQ), leveraging SQL to generate usage and readership reports for clients and internal stakeholders.
- Develop and present sales analytics, including client-ready entitlement reports, to drive business growth.
- Serve as a key point of contact for clients, delivering exceptional support, and ensuring seamless resolution of inquiries via email and phone in a professional and timely manner.
- Manage Salesforce processes, including case resolution, user profile updates, and account data management.
Data Analyst
S&P Global
05.2022 - 06.2024
- Responded to inquiries and requests from various client departments in a timely manner.
- Actively monitored and tracked relevant information related to covered content.
- Conducted audits on internal data and processes to identify and manage key initiatives.
- Verified the validity of imported data by auditing initial datasets and cross-referencing updates in data tapes.
- Collaborated with data scientists to support ongoing research and analytical projects.
- Provided essential supporting information to back up research findings.
Bank Manager
Money Gram/Y2K International
London, UK
09.2019 - 12.2020
- Managed company business operations and handled accounting responsibilities.
- Provided exceptional support to clients and customers, addressing inquiries and resolving issues.
- Trained and onboarded new staff members, ensuring a smooth integration into the team.
- Led initiatives to improve and expand business operations, driving growth and efficiency.
- Presented monthly financial reports to MoneyGram, ensuring accurate and timely updates.
- Managed administrative responsibilities and assigned staff duties to optimize workflow and productivity.
Education
BSc - Economics & Business Finance
Brunel University
London07.2021
Skills
- Client management
- SQL querying/analysis
- MS Excel VBA
- Client support
- Customer support and service
- Power BI
- Sales analytics
- MS Office
- Competitive analysis
- Problem solving
- Attention to detail
Languages
English
Timeline
Research Network Specialist
S&P Global
06.2024 - 11.2025
Data Analyst
S&P Global
05.2022 - 06.2024
Bank Manager
Money Gram/Y2K International
09.2019 - 12.2020
BSc - Economics & Business Finance
Brunel University