Summary
Overview
Work History
Education
Skills
Timeline
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Saadia Abdi

Chicago,IL

Summary

Versatile and dynamic, with a proven track record at Titan Security, enhancing guest satisfaction through personalized service and proactive issue resolution. Fluent in English, Somali, and Arabic, with exceptional multitasking and problem-solving abilities. Excelled in fast-paced environments, significantly improving team communication and guest safety.

Overview

3
3
years of professional experience

Work History

Concierge Team Member

Titan Security
Chicago, IL
04.2024 - Current
  • Proactively communicate potential issues before they become apparent by anticipating the needs of each guest based on previous interactions.
  • Increase guest satisfaction by providing personalized recommendations for dining, entertainment, and local attractions.
  • Improved communication among team members by implementing new protocols for sharing information about guest preferences and requests.

Security Officer

Securitas Security Services USA
Chicago, IL
11.2021 - 02.2024
  • Greet guests and management professionally with courtesy to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce possibility of damage and injury.
  • Patrolled and monitored premises by foot and camera.

Education

Leasing Agent 15 Hour Course

Reflective Realty
Chicago, IL
02-2025

High School Diploma -

Nicholas Senn Highschool
Chicago, IL
05-2020

Skills

  • Language (English, Somali, Arabic )
  • Multitasking proficiency
  • Detail-oriented mindset
  • Fast learner
  • Strong communication
  • Active Listener

Timeline

Concierge Team Member

Titan Security
04.2024 - Current

Security Officer

Securitas Security Services USA
11.2021 - 02.2024

Leasing Agent 15 Hour Course

Reflective Realty

High School Diploma -

Nicholas Senn Highschool
Saadia Abdi