Saadia Abdi
Chicago,IL
Summary
Versatile and dynamic, with a proven track record at Titan Security, enhancing guest satisfaction through personalized service and proactive issue resolution. Fluent in English, Somali, and Arabic, with exceptional multitasking and problem-solving abilities. Excelled in fast-paced environments, significantly improving team communication and guest safety.
Overview
3
3
years of professional experience
Work History
Concierge Team Member
Titan Security
Chicago, IL
04.2024 - Current
- Proactively communicate potential issues before they become apparent by anticipating the needs of each guest based on previous interactions.
- Increase guest satisfaction by providing personalized recommendations for dining, entertainment, and local attractions.
- Improved communication among team members by implementing new protocols for sharing information about guest preferences and requests.
Security Officer
Securitas Security Services USA
Chicago, IL
11.2021 - 02.2024
- Greet guests and management professionally with courtesy to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce possibility of damage and injury.
- Patrolled and monitored premises by foot and camera.
Education
Leasing Agent 15 Hour Course
Reflective Realty
Chicago, IL02-2025
High School Diploma -
Nicholas Senn Highschool
Chicago, IL05-2020
Skills
- Language (English, Somali, Arabic )
- Multitasking proficiency
- Detail-oriented mindset
- Fast learner
- Strong communication
- Active Listener
Timeline
Concierge Team Member
Titan Security
04.2024 - Current
Security Officer
Securitas Security Services USA
11.2021 - 02.2024
Leasing Agent 15 Hour Course
Reflective Realty
High School Diploma -
Nicholas Senn Highschool