Highly communicative, organized, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Administrative Staff Assistant
MGH, General Surgery
03.2022 - Current
Managed time tracking systems (Kronos/UKG)to ensure accurate payroll processing. And Addressed employee inquiries about timekeeping processes and policies.
Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours. Checked accrued hours against listed hours for leave time.
Processed payrolls on regular basis for more than 60 (Exempt and non-exempt) employees. Reduced payroll errors by meticulously reviewing timesheets and resolving discrepancies before final submission.
Coordinated office events and meetings, fostering a positive work environment and team collaboration.
Managed extensive calendar scheduling for department leaders, ensuring timely attendance to important engagements.
Conducted research on various topics as needed, providing valuable information for decision-making processes.
Processed expense reports accurately and promptly, enabling swift reimbursement for staff members.
Worked closely with management to provide effective assistance for specific aspects of business operations.
Monitored and ordered supplies and materials to keep the office well stocked.
Streamlined patient check-in and check-out processes for improved efficiency and reduced wait times.
Volunteered to help with special projects of varying degrees of complexity.
Public Housing Clerk
Malden Housing Authority
01.2021 - 03.2022
Explained rental and housing regulations to clients and helped each discover the best options for housing
Conducted Unit inspections to identify safety issues and needed repairs
Reviewed documentation and input data into the computer system to complete the eligibility process, recertification's, and tenant move-outs
Calculated tenant rent amounts to prepare leases and contracts
Answered client questions about lease and rental agreements and advocated on behalf of client needs
Tracked and monitored rental payments for 208 clients Units using HAB software
Scheduled appointments with applicants to gather information and explain benefits processes
Communicated with people from various cultures and backgrounds on application process
Various daily operations and functions including answering phones, emails, scheduling appointments, and filing.
Cash Control Coordinator
Nutrition Food Services, Mass General Hospital
03.2015 - 03.2022
Tracked financial progress by creating quarterly and yearly balance sheets
Balanced safe, prepared tills and register bags for next sales date
Evaluated and improved accuracy and completeness of financial records
Verified cash flow and electronic transactions from credit card system to balance registers
Identified and investigated variances to financial plans and forecasts
Trained new employees on proper cash routines, procedures, and requirements
Complete customer payments using point-of-sale systems; process customer returns
Performed daily account reconciliation and Prepared bank deposits and corporate cash shipments
Completed daily finance functions like accounts tracking, Credit card, Platinum plate and Gift cards allocations, budgeting, Meal Tickets, cash, and banking reconciliations
Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
Directed incoming calls to internal personnel and departments, routing to best-qualified department
Supported operations by communicating with customers, filing documents, and managing data.
Assistant Manager
Watermark Donuts
01.2007 - 03.2015
Handled end-of-day cash reports and deposited funds in bank
Managed money through inventory, payroll, sales, and food cost
Supervised employees through scheduling, shift planning, and disciplinary actions ensuring all shifts received adequate coverage
Assisted in ongoing employee training
Manage daily supplies, ordered inventory, and delegated tasks
Analyzed monthly P&L reports and made changes, depending on business needs.
Medical Billing and Coding Intern
Dimock Health Center
01.2011 - 01.2012
Worked with internal and external customers to resolve insurance eligibility and insurance status
Handled patient medical records, CPT, E&M coding, billing, insurance, collections, reports, and HIPAA forms
Assisted in working with responsible parties, provided customer service by phone, made, pulled, and filed patient charts, and scheduled patient appointments
Assigned accounts to collection via write-offs, billing to another source, in-house collections, or referral to attorney or collections agency.
Education
Certificate - Healthcare Information Technology
Bunker Hill Community College, Charlestown, MA
12.2019
Certificate - Medical Billing And Coding
Sanford Brown College, Boston, MA
12.2012
Bachelor of Science - Business Management
University Cadi Ayyad, Marrakech, Morocco
06.2007
Skills
Database Management and Office administrations
Multi-Line Phone Systems
Confidentiality Understanding
Customer and client relations
Policy Enforcement
Time and Calendar management expertise
Human Resources Support
Attention to Detail
Invoice Processing
Data entry proficiency
Timeline
Administrative Staff Assistant - MGH, General Surgery
03.2022 - Current
Public Housing Clerk - Malden Housing Authority
01.2021 - 03.2022
Cash Control Coordinator - Nutrition Food Services, Mass General Hospital
03.2015 - 03.2022
Medical Billing and Coding Intern - Dimock Health Center
01.2011 - 01.2012
Assistant Manager - Watermark Donuts
01.2007 - 03.2015
Bunker Hill Community College - Certificate, Healthcare Information Technology
Sanford Brown College - Certificate, Medical Billing And Coding
University Cadi Ayyad - Bachelor of Science, Business Management
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