Saadiq Mukhtar
Portland,United States
Summary
Experienced and knowledgeable in IT support and system troubleshooting, I bring expertise to the table as a [Desired Position]. Proven track record of resolving complex technical issues and enhancing system performance. Adept at optimizing network efficiency. Commitment to delivering exceptional customer service sets me apart, ensuring client satisfaction remains a priority.
Overview
8
8
years of professional experience
Work History
Senior IT Support Engineer
CloudNest Solutions
10.2022 - Current
- Managed vendor relationships to negotiate cost-effective service contracts and obtain the best possible pricing on equipment purchases.
- Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
- Conducted thorough root cause analyses following incidents, leading to improved preventative measures and reduced recurrence rates.
- Developed comprehensive documentation for IT infrastructure, ensuring efficient knowledge transfer among team members.
Junior IT Support Specialist
DigitalGuard IT
05.2021 - 09.2022
- Junior IT Support professionals troubleshoot and resolve technical issues remotely, assist users with software and hardware problems, and manage system updates
- They enhance user experience, maintain documentation, and provide effective communication while ensuring system performance and security.
- Used ticketing systems to manage and process support actions and requests.
Entry-Level IT Support Specialist
InfoSphere Tech
01.2019 - 05.2021
- Remote IT Support professionals troubleshoot technical issues, assist users with software and hardware problems, and manage system updates
- They ensure system performance, maintain security, and enhance user experience through effective communication and documentation of solutions and support tickets.
Social Media Marketing/Manger CEO
CoreConnect Support
01.2017 - 01.2019
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Developed a high-performance executive team for improved productivity and efficiency.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
Education
Bachelor of Science Computer Science -
06.2024
[3.96] GPA
- Honoree of the Georgia Tech Leadership Medal
- Honoree of the Sustainable Technology Award
- Honoree of the Outstanding Contribution to Engineering Award
- Relevant Coursework:
- Data Structures & Algorithms, Software Engineering
- Operating Systems, Database Management Systems
- Web Development, Mobile Application Development
- Machine Learning, Artificial Intelligence
- Computer Networks, Cybersecurity
- Research Project: Smart Home Energy Management System, Developed a prototype that optimizes energy usage and reduces costs by 30%.
- Research Project: Machine Learning for Predictive Analytics, Achieved an accuracy of 92% in forecasting consumer behavior.
- Research Project: Autonomous Drone Navigation, Created an algorithm that improved obstacle detection and avoidance by 25%.
- Research Project: Blockchain-Based Voting System, Designed a secure voting protocol that enhances transparency and reduces fraud.
- Research Project: Natural Language Processing Chatbot, Built a chatbot that effectively responds to user queries with a satisfaction rate of 85%.
Skills
- Software Installation
- Boot Management
- Software Technical Support
- Data Backup and Recovery
- Troubleshooting skills
- Customer Service
- Network configuration
- Help Desk
- Java
- Data Management
- Network Engineering
- Technical Support and Assistance
Timeline
Senior IT Support Engineer - CloudNest Solutions
10.2022 - Current
Junior IT Support Specialist - DigitalGuard IT
05.2021 - 09.2022
Entry-Level IT Support Specialist - InfoSphere Tech
01.2019 - 05.2021
Social Media Marketing/Manger CEO - CoreConnect Support
01.2017 - 01.2019
Georgia Institute of Technology - Bachelor of Science Computer Science,
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