Saadiqah Madinah
Sacramento,CA
Summary
Detail-oriented professional with over 12 years of experience in customer service and technical support. Seeking to leverage my strong technical skills, attention to detail, and commitment to quality service in a position that requires accurate information management and effective communication.
Overview
10
10
years of professional experience
Work History
Business Technology Service Assistant
Wells Fargo
Concord, CA
11.2020 - Current
- Enter and verify work-related information in various databases, ensuring accuracy and completeness of records
- Collaborate with engineering and product teams to enhance technology solutions, improving overall service delivery
- Provide technical support to customers via phone, email, and chat, answering inquiries and resolving issues promptly
- Analyze user data to identify risks and patterns, contributing to improved customer service strategies
- Operate standard office equipment, including telephones, calculators, and photocopiers, to facilitate day-to-day operations
Online Service Consultant
Wells Fargo
Concord, CA
06.2018 - 11.2020
- Enter and verify work-related information in various databases, ensuring accuracy and completeness of records
- Collaborate with engineering and product teams to enhance technology solutions, improving overall service delivery
- Provide technical support to customers via phone, email, and chat, answering inquiries and resolving issues promptly
- Analyze user data to identify risks and patterns, contributing to improved customer service strategies
- Operate standard office equipment, including telephones, calculators, and photocopiers, to facilitate day-to-day operations
Transportation Analyst
Port of Oakland
Oakland, CA
01.2015 - 01.2016
- Strong technical skills in hardware and software troubleshooting
- Familiarity with data analysis tools such as SQL and Excel
- Excellent customer service skills with a focus on clear communication
- Ability to operate standard office equipment and perform various administrative tasks
- Strong organizational skills with attention to detail and accuracy
Education
Bachelor of Science - Business Administration, Management
Western Governors University
Skills
- Proficient in entering and managing information using computer systems and databases
- Familiarity with data analysis tools such as SQL and Excel
- Excellent customer service skills
- Strong organizational skills
Timeline
Business Technology Service Assistant
Wells Fargo
11.2020 - Current
Online Service Consultant
Wells Fargo
06.2018 - 11.2020
Transportation Analyst
Port of Oakland
01.2015 - 01.2016
Bachelor of Science - Business Administration, Management
Western Governors University
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