Saadiqah Shaheed
Philadelphia,PA
Summary
Friendly and empathetic, with excellent communication skills and a strong commitment to providing outstanding service and support. Posses a solid understanding of customer needs and conflict resolution, along with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Bringing a positive attitude and a genuine interest in helping others, and ready to thrive in a customer-focused environment.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Everest Medical Group
08.2023 - 11.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Answered about 30 incoming calls, scheduled appointments and filed medical records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled over 10 escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled 10-30 payment methods securely, minimizing discrepancies and potential losses.
Sales Associate
Easy Pickins
04.2022 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled about 10 cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Certification of Completion - Clinical Medical Assistant
Philadelphia Jobcorps Life Science Institute
Harrisburg, Pennsylvania04-2023
Skills
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Patient documentation
- Healthcare system navigation
- Patient interviewing
Timeline
Patient Care Coordinator
Everest Medical Group
08.2023 - 11.2024
Sales Associate
Easy Pickins
04.2022 - 05.2022
Certification of Completion - Clinical Medical Assistant
Philadelphia Jobcorps Life Science Institute
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