Hi, I’m
Saadiq D. Brown
Los Angeles,CA
Summary
Dedicated towards securing a position at an establishment that'll allow me to grow and enhance my prevailing skills; efforts while becoming a valued asset to the company's organizational mission.
Overview
11
years of professional experience
Work History
Home Depot
Customer Service Representative
03.2021 - 02.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provide Tracking and follow up with notations
- Partnered with multiple vendors to assist the customer
- File claims for damaged property, appliance including delivery negligence
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Mahoney University School of Nursing
Nurse Assistant
07.2023 - 08.2023
Job overview
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
Conduent Services
Intake Case Worker
10.2020 - 03.2021
Job overview
- Contributed to the continuous improvement of agency policies and procedures through regular feedback and recommendations.
- Cultivated a trusting environment for clients, actively listening to their concerns and providing guidance on available options.
- Provided comprehensive support to clients, conducting thorough interviews to gather vital information for assessments.
- Reduced response times for clients with urgent needs through effective prioritization of cases.
- Complete and submit application for client
- Provide updates on progress on government approval
Woodcraft Rangers
Club Leader
09.2016 - 06.2018
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Ensured the club''s mission and values were reflected in its programming, marketing initiatives, and communications.
- Monitored and documented individual progress with behavior progress throughout programs.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Recruited and trained volunteers, enhancing the overall efficiency of club events and programs.
Cannan House Youth Outlet Facility
Youth Counselor
04.2015 - 07.2017
Job overview
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Conducted therapy session as a mentor to the children
- Created weekly activities to engage in productivity
- Assisting and providing life skills
Cannon House Women & Children Shelter
Night Monitor
11.2016 - 12.2016
Job overview
- Collaborated with daytime staff to address ongoing issues or concerns raised during nighttime monitoring activities effectively.
- Enhanced security measures by monitoring surveillance systems and reporting suspicious activity to authorities.
- Improved overall safety by conducting regular facility walkthroughs and addressing potential hazards.
- Aided in the prevention of unauthorized entry by diligently checking identification cards at building entrances and ensuring secure door closure.
- Upheld confidentiality standards when handling sensitive information related to resident conduct or personal matters discussed during nightly interactions.
- Reported incidents to program director through documentation of residents progress
Crossing The Jordan
Volunteer
06.2013 - 08.2015
Job overview
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services and outreach programs.
Education
Cesar Chavez High School Compton, CA
High School Diploma
06.2015
University Overview
- Graduated with Acknowledgments as Class Salutatorian.
- 3.7 GPA
- Ranked in Top 25% of class
- Extracurricular Activities: Debate Team, Volleyball, Band; Cheer.
- Pacific Islander Clube and BSU Member
- Elected as Tressure for BSU in 2013
- Miss Communications
- Attended Mahoney University Nursing program earning a certificate of completion followed by NA State Board Exam.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Flexibility skills, and adaptable to any setting
- Hard working with positive attitude
- Call center experience
- Problem Resolution
- Team Player
- Perfect for the job
Drill Team.
Sophisticated Sound and Steppers is a non-profit organization within the inner city providing a safe haven for children and young adults throughout Los Angeles County.
Timeline
Nurse Assistant
Mahoney University School of Nursing
07.2023 - 08.2023
Customer Service Representative
Home Depot
03.2021 - 02.2024
Intake Case Worker
Conduent Services
10.2020 - 03.2021
Night Monitor
Cannon House Women & Children Shelter
11.2016 - 12.2016
Club Leader
Woodcraft Rangers
09.2016 - 06.2018
Youth Counselor
Cannan House Youth Outlet Facility
04.2015 - 07.2017
Volunteer
Crossing The Jordan
06.2013 - 08.2015
Cesar Chavez High School
High School Diploma
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