Saadiquah Toney
Hampton,VA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments, and to enter the criminal justice field as I am passionate about growing my skill set to be able to further my potential in the CJ field. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Customer Care Executive
Elevance Health
Meridian, ID
09.2022 - Current
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Customer Service Representative
Everise
11.2021 - 06.2022
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Fitness Specialist
MWR Mid-Atlantic Gym
Virginia Beach, Virginia
03.2016 - 03.2018
- Adhered to safety standards and utilized first aid during emergency situations to treat injuries.
- Communicated with patrons in fitness floor area to build positive atmosphere and offer exercise and equipment instructions.
- Assisted with the development of new programs designed to increase client participation levels.
Loss Prevention Officer
Ross Dress for Less
Rocky Mount, North Carolina
04.2014 - 03.2016
- Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Developed relationships with local law enforcement agencies to facilitate information sharing regarding criminal activity.
Education
Bachelor of Science, Criminal Justice - Criminal Justice
ECPI University
Virginia Beach, VA06.2021
Skills
- Performance Improvement
- Data Entry
- Emergency Response
- Teamwork and Collaboration
- Training and Development
- Preventive Maintenance
- Asset Protection
- Coaching and Mentoring
- Organization and Time Management
- MS Office
Related Training
- Advanced Fingerprint Analysis
- Criminal Law
- Constitutional Law
- Courtroom Procedures and Evidence
- Crime Scene Sketching/ CAD and Crime Scene Photography
- Law Enforcement Operations and Ethics and Community Relations
- Juvenile Justice
- Substance Abuse
- Loss Prevention
- Corrections
Timeline
Customer Care Executive
Elevance Health
09.2022 - Current
Customer Service Representative
Everise
11.2021 - 06.2022
Fitness Specialist
MWR Mid-Atlantic Gym
03.2016 - 03.2018
Loss Prevention Officer
Ross Dress for Less
04.2014 - 03.2016
Bachelor of Science, Criminal Justice - Criminal Justice
ECPI University
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