Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Saad Mohammed Taher

Los Angeles,CA

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

3
3
years of professional experience

Work History

Customer Relationship Officer

CTG Grocer
Chittagong, Bangladesh
07.2021 - 08.2022
  • Customer Relationship Management: Regularly followed up with customers to assess satisfaction and address concerns, maintaining detailed records of interactions to ensure high service standards.
  • Vendor Coordination: Managed product delivery timelines and vendor communications to ensure timely and efficient operations.
  • Marketing Campaigns: Assisted in developing targeted campaigns, including the “Premium Membership Card” to enhance customer engagement and loyalty.
  • Technical Support and Data Analysis: Provided technical support and analyzed customer survey data to identify trends and improve service delivery.
  • Customer Service Tools: Collaborated with the IT department to enhance customer service tools and technology.
  • Loyalty Programs: Implemented programs to reward and retain customers, increasing satisfaction and retention.
  • Stakeholder Engagement: Engaged with food delivery personnel and other stakeholders to strengthen community relations and operational effectiveness.
  • Sales and Partnerships: Managed daily sales, offered deals, and negotiated with partners like Foodpanda and Pathao Foods to drive sales and build stronger partnerships.
  • Lead Generation and Collaboration: Conducted field visits for lead generation and partnered with companies such as Shajao and The Mall BD for cross-selling and brand visibility.

Marketing Intern

Hexing Electrical Company
Dhaka, Bnagladesh
01.2020 - 04.2020
  • PR Relations with Government Utilities: Maintained strong public relations with government utilities such as DESCO, DPDC, and NESCO to support business operations and foster positive relationships.
  • Market Development: Assisted in market development initiatives by working on projects to expand the company’s presence and improve market positioning.
  • Market Expansion: Conducted primary research to explore business opportunities and set up operations in Myanmar and Cambodia, supporting the company’s international expansion efforts.

Education

MBA - Business Analytics

International American University
California City, CA
04-2025

MBA - Human Resources Management

University of Chittagong
Chittagong
06-2023

BBA - Accounting

North South University
Dhaka, Bangladesh
04-2020

Skills

  • Account Updates
  • Customer Relations
  • Strong interpersonal skills
  • Training and mentoring
  • Sales proficiency
  • Customer Service
  • Microsoft Office

Affiliations

  • Scool Soccer Captain (2011-2012)
  • Worked as a Sub Executive member in NSU Social Services Club and was able to organize the main events of North South University like Joy for Eid, Blood Donation Drive, Say No To Tobacco, etc. Worked in the Marketing and Logistics department in NSU Social Services Club. Managed to bring sponsors for the major events of North South University.
  • Worked for Red Crescent Society Youth, Chittagong, and was selected as Junior Representative in 2011. ▪ Worked as a leader in the junior section and represented Chittagong Cantonment Public College.

Languages

English
Professional
Bengali
Native/ Bilingual
Spanish
Elementary

References

References available upon request.

Timeline

Customer Relationship Officer

CTG Grocer
07.2021 - 08.2022

Marketing Intern

Hexing Electrical Company
01.2020 - 04.2020

MBA - Business Analytics

International American University

MBA - Human Resources Management

University of Chittagong

BBA - Accounting

North South University

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Saad Mohammed Taher