Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Saagar Mehta

Saagar Mehta

Milltown,NJ

Summary

Knowledgeable IT management professional extensively experienced in technical leadership, innovation, and dynamic growth and responsiveness to changing demands. Proven record of accomplishment in building and maintaining industry-leading technology to serve the needs of the business, users and customers. Strengths include budget planning and purchasing oversight.

Overview

9
9
years of professional experience

Work History

Manager of IT Operations

Visual Lease
09.2022 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Developed and managed comprehensive IT strategy for corporate SaaS operation, incorporating infrastructure, user support and enterprise systems.
  • Facilitated transition from managed service provider to in-house Technology team saving $40k annually.
  • Provided leadership for IT Support team, fielding escalations, providing mentorship and guidance for technicians, and strategy for system administration team.
  • Migrated from Barracuda to Mimecast e-mail management services.
  • Implemented Crowdstrike to secure technology environment using remote monitoring and threat mitigation platform.
  • Implemented Jira Service Management ticketing system and Confluence knowledge base repository.
  • Migrated remote hybrid-AD 250 employee corporate infrastructure to full Azure Intune management, over VPN and custom migration scripting.
  • Built out fully-cloud Microsoft Azure environment with Okta MFA SSO and SAML Integrations.
  • Mitigated risks from new technologies by thoroughly researching options and managing smooth integrations.
  • Innovated strategies to meet changing business demands with scalable technologies.
  • Resolved complex technical questions, personally handling escalated concerns.
  • Encouraged business autonomy, delegating tasks and duties to staff.

Senior Manager of Technology

The Wing
03.2022 - 09.2022
  • Evaluated performance through effective KPI tracking, reporting and analysis, using data to realign and optimize approaches.
  • Implemented Okta SSO and integrations into environment.
  • Managed network communication and security via Cisco Meraki infrastructure.
  • Spearheaded successful training initiatives for new and established employees, empowering team members with better knowledge and abilities.
  • Determined operational strategies to bring procedures and personnel in line with company values.
  • Investigated and documented cybersecurity incidents, assisted in remediation of cybersecurity events and vulnerabilities and recommended improvements.
  • Oversaw training and development for 100+ employees across 6 locations.
  • Adopted and integrated process and technology solutions to boost efficiency.
  • Restructured budget systems, increasing cost control efficiency and dropping costs by more than 25%.
  • Developed and managed comprehensive IT strategy for corporate operations, incorporating infrastructure, user support and enterprise systems.
  • Coordinated IT maintenance and repair services with outside vendors.
  • Offered phone support for hardware, software and networking issues.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Assisted IT team in solving escalated issues and helpdesk tickets and troubleshot hardware and software problems when escalated.

Director of Technology

Ennismore
11.2020 - 01.2022
  • Responsible for all corporate and local office systems, including applications, data center, servers and storage, PCs, and telecom
  • Coordinate strategically with hotel and technology vendors to maintain systems such as: HSIA, PBX, call accounting, PMS, POS, CCTV, public music, television, VOD, door locking, kiosks, and business centers
  • Established standards for technology hardware, software and communications protocols.
  • Implemented technical installations and upgrades by working collaboratively with other departments.
  • Rolled out circuit upgrade and cost savings into all hotels, increasing bandwidth and lowering monthly surcharges
  • Implemented and supported Okta and Azure multifactor authentication methods
  • Installed and supported Cisco, HP, and Aruba Routers and Switches, configuring VLANs,
  • IOS configurations, and routing changes
  • Migrated on premise physical servers to Amazon AWS EC2 instances
  • Managed US Hoxton Hotel and Work From working space properties located in NYC, Chicago, Portland, and Los Angeles
  • Managed and maintained Hospitality PMS and POS systems including Opera PMS, Oracle
  • Micros Simphony and NCR Aloha
  • Provided operations management, including security, backup/recovery/disaster planning, off-hours staff coverage
  • Managed all relationships & renegotiated related contracts, with savings of $10K reflective of corporate and business unit initiatives
  • Identified and eliminated underused and unnecessary items resulting in savings, refunds, and cost avoidance of $10,000 per multifunction copy/scan/fax/print solutions to eliminate desktop inkjet devices to reduce cost per page
  • Reorganized the Managed Services team to improve service levels and centralized documentation for all business applications and architecture
  • Created computer security policy and disaster recovery procedures
  • Provided strategy on managing cutbacks and resource allocation due to current COVID 19 pandemic.

IT Manager

Hilton Hotels Corporation
09.2019 - 11.2020
  • Managed and maintained IT Infrastructure for NJ and NYC Hilton managed hotel brands
  • Ensured consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages
  • Led, configured and deployed operating systems, network and firewall appliances, security and applications.
  • Protected company information with the creation of robust information security systems and effective disaster recovery plans.
  • Customized network technology and infrastructure to be scalable and responsive to dynamic user and business demands.
  • Oversaw technology and application selection, systems development and resource acquisition.
  • Supervised the IT Department on a daily basis
  • Maintained excellent product knowledge and apply it to deliver full system benefits
  • Identify current and future system needs and provide solutions for the identified needs
  • Build strong internal working relationships with all hotel Departments
  • Complied with all Global Policies, Standard Operating Procedures and Best Practice recommendations
  • Supervise user account, security, password, inventory hardware, software and licenses
  • Assist to purchase hardware, software within various departments and improve environment

Senior Systems Administrator

The Associated Press
08.2016 - 09.2019
  • Managed and maintained a 24x7 Network Operations Center, which hosted a multitude of servers and storage, primarily comprised of virtual AWS EC2 Instances along with Windows and Linux systems
  • Collaborated with Engineers, Operations and stakeholders to establish continuous monitoring of the entire technical environment, along with creating graphical visualizations of complex, real-time data in a simple and informational format
  • Monitored servers and network devices using Big Brother, SCOM, HP Open View, and Solar Winds Orion monitoring systems to troubleshoot items such as network connectivity, CPU performance, hard drive space, and application issues
  • Utilized Amazon AWS in verifying content in S3, validating active EC2 instances for monitoring configuration, and observing active RDS connections, in troubleshooting content availability
  • Worked in conjunction with our Enterprise Monitoring Operations team to ensure the production environment alerted our NOC with any errors or alerts, which may impact services both internally and to the external customers
  • Coordinated efforts between engineering teams and customer-facing support teams during production impacting issues by engaging the appropriate resources on a conference bridge and keeping an accurate timeline during the major incident
  • Worked with VMware vSphere for P2V and V2V migrations and checked statuses of hosts and virtual machines, including tasks to restart standard services (ex: IIS, Server, Print
  • Queue)
  • Verified data backups using Symantec NetBackup
  • Coordinated server hardware maintenance with vendor and engineering teams to troubleshoot or replace defective equipment
  • Provided Support for both Field and Bureau globally located Technicians who require further assistance in resolving technical issues (Microsoft Windows, Apple OSX, iPhone,

System Administrator

Tiffany & Co
02.2015 - 08.2016
  • Provided 24x7 NOC Support in managing and maintaining over 400 VMware virtual machines consisting of Windows and Linux Servers using V Sphere 5.5, hosted on HP PowerEdge ESXi hosts
  • Deployed staged code packages for the Tiffany.com and other international Tiffany sites using BMC Release Management and purged stored content cache on Akamai
  • Performed Cisco ACE load balancer assistance during server maintenance and application service troubleshooting
  • Deployed PowerShell scripts to automate repetitive system checks and provide environment metrics against an established baseline
  • Configured and troubleshoot Cisco routers, switches, wireless access points and VOIP for retail environment networks
  • Applied regular patches and reviewed breach attempts to keep systems protected against emerging security threats.
  • Worked on the upgrade and architecture of Microsoft System Operation Manager 2012 and set up hardware and custom application monitoring throughout the infrastructure
  • Used SCCM for patch management and software deployment for internal users
  • Created new VMware servers thru new server image templates and performed Physical to Virtual migrations
  • Used McAfee to identify and implement approved patches against machines within the environment to ensure systems remained secure
  • Scheduled daily, weekly, and monthly backups through Veritas NetBackup and restored data tapes through vendor Iron Mountain
  • Maintained Citrix Xen Desktop VDI's for secure access to virtual applications hosted for Tiffany users
  • Provided remote retail site setup, upgrade, troubleshooting support to Tiffany & Co.'s over 300 global retail location, each consisting of hardware/network devices and ISP connection
  • Provided support for Tiffany internal users regarding finance application and web content issues
  • Deployed and managed the Air Watch MDM solution to company devices such as iPhone, iPad, and Android devices
  • Worked with Solar Winds to create new monitoring templates for applications and network availability
  • Monitored production environment, including Servers, Applications, and Network Devices through SCOM, Solar Winds, and Big Brother monitoring tools
  • Managed user accounts, distribution lists, group policy, and OU's via Active Directory and Exchange 2010
  • Managed ticket requests through Service Now, performing Change Management requests approved by the Change Advisory Board.

Technical Operations Engineer

Bank of NY
01.2014 - 02.2015
  • Processed software requests and updates for new and existing users by deploying applications via SCCM
  • Provided Level 3 Support for any hardware/software related issues regarding Desktop,
  • Kept systems highly available with optimal implementation, maintenance and scalability.
  • Laptop, Printer repairs, performance, or general troubleshooting which were escalated by lower tier teams
  • Monitored Windows Server production environments utilizing SCOM 2007 R2 to troubleshoot any critical issues for external and internal users
  • Deployed Air Watch MDM solution to Mobile Devices such as iPhones, iPads, and Android devices
  • Served as a technical liaison between IT and upper management in implementing procedural changes, software/hardware standards and standard operating procedures
  • Created and managed users accounts, email accounts, distribution lists, and OUs using
  • Active Directory
  • Exceeded client expectations by using EAGLE product, technical and client expertise to effectively provide application support
  • Provided on-call support for after-hours support and also coordinated off-shore team located in India to handle any routine non-business impacting incidents during overnight hours to ensure 24/7 availability
  • Assisted IT Management in building effective knowledge-base within Service Now ticketing system managing incidents and service requests through task submission, prioritization, and completion
  • Fully owned and escalated issues from inception to resolution to ensure resolution times meet client expectations.

Education

Bachelor of Science - Applied Sciences and Technology

Thomas Edison State University
Trenton, NJ
01.2024

Associate of Applied Science - InterNetwork Engineering

PC AGE - Jersey City
Jersey City, NJ
06.2008

Skills

  • Data Evaluation
  • Planning and Implementation
  • Performance Monitoring and Evaluation
  • Management Training
  • Project Planning
  • Leadership
  • Technology Implementation

Timeline

Manager of IT Operations

Visual Lease
09.2022 - Current

Senior Manager of Technology

The Wing
03.2022 - 09.2022

Director of Technology

Ennismore
11.2020 - 01.2022

IT Manager

Hilton Hotels Corporation
09.2019 - 11.2020

Senior Systems Administrator

The Associated Press
08.2016 - 09.2019

System Administrator

Tiffany & Co
02.2015 - 08.2016

Technical Operations Engineer

Bank of NY
01.2014 - 02.2015

Bachelor of Science - Applied Sciences and Technology

Thomas Edison State University

Associate of Applied Science - InterNetwork Engineering

PC AGE - Jersey City

Similar Profiles

CREATE PROFILE
Saagar Mehta