Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Saalihah Saunders

Waldorf,MD

Summary

Seeking a challenging position where I can contribute my skills to a successful organization with opportunities for wide ranging experience and professional development. I am a detail oriented professional with successful experience in fast-paced settings. Dependable and hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive when working with little to no supervision. Personable individual with strong communication and organization skills. Able to adapt and multitask in new environments to build relationships in my surrounding.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Temporary Solutions
10.2022 - Current


  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

TJ Maxx Front End Coordinator

TJ Maxx
04.2014 - Current
  • Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
  • Successfully oversaw and handled all merchandising and maintenance for front end.
  • Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
  • Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
  • Monitored cash registers regularly for accuracy, reducing discrepancies in financial records at the end of each shift.
  • Optimized store appearance, maintaining clean and inviting front-end displays to attract customers.
  • Managed customer returns efficiently and professionally, ensuring that company guidelines were followed while maintaining a high level of client satisfaction.
  • Provided expert service when greeting customers, answering phone calls and handling issues.
  • Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
  • Developed strong relationships with repeat customers, ensuring their needs were met consistently to encourage loyalty.
  • Assisted in increasing sales through effective cross-selling techniques and promotional efforts.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Maternity

07.2021 - 10.2022
Stay at home mom

Child Care Provider/Babysitter and Camp counselor

06.2009 - 08.2019
  • Direct daily functions for summer camp dedicated to creating engaging recreational opportunities for children, adults, and families
  • Design and implement weekly schedule, activities, and programming for camp group
  • Organize and lead small and large group activities such as crafts, nature, songs, games, swimming, archery, canoeing, family night, and opening and closing ceremonies
  • Identify and respond to camper behavioral issues, and report concerns to camp leadership
  • Communicate with parents regarding participant experiences and expectations
  • Maintain accurate program records, including incident reports, logs, and daily attendance reports
  • Managed and lead play activities, distributed toys and play materials
  • Implemented lesson plans for the educational activities and arranged play material
  • Interacted with children to improve their growth and development
  • Checked health and wellness of children on daily basis
  • Laid children to bed for rest periods
  • Prepared and served meals and snacks and helped children with meal service
  • Maintained a secure and healthy environment.

Education

Certificate - Pharmacy Technician

Pharmacy technician City College of New York
New York, NY
08.2013

Some college - Pharmacy Technician

Potomac State College of West Virginia University
Keyser, WV
01.2013

High school diploma -

Martinsburg High School
Martinsburg, WV
05.2012

Skills

  • Customer Service
  • Office Administration
  • Strong Problem Solver
  • Documentation and Recordkeeping
  • Scheduling and calendar management
  • Professional Communication
  • Verbal Communication
  • Deadline-oriented
  • Mail handling
  • Resourceful
  • Training and coaching

Certification

  • First Aid Certification
  • CPR Certification

Timeline

Administrative Assistant

Temporary Solutions
10.2022 - Current

Maternity

07.2021 - 10.2022

TJ Maxx Front End Coordinator

TJ Maxx
04.2014 - Current

Child Care Provider/Babysitter and Camp counselor

06.2009 - 08.2019

Certificate - Pharmacy Technician

Pharmacy technician City College of New York

Some college - Pharmacy Technician

Potomac State College of West Virginia University

High school diploma -

Martinsburg High School
Saalihah Saunders