SAAMYA ZELEZNIKAR
Jacksonville Beach
Summary
Professional customer service manager with demonstrated leadership in driving team collaboration and achieving results. Adept at managing customer interactions, resolving issues efficiently, and implementing strategies for improved service delivery. Strong communication skills and adaptability ensure reliable performance in dynamic environments. Skilled in conflict resolution, process improvement, and fostering customer-centric culture.
Overview
35
35
years of professional experience
Work History
Family Caregiver
Family Members
02.2014 - Current
- Coordinated healthcare appointments and managed communication with medical professionals
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support family member's nutritional needs.
- Assisted Family Member with self-administered medications.
- Monitored member's vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Handled incoming mail, bills and invoices and completed appropriate actions.
US Army Spec 15-T
US Army/US Army National Guard
01.2001 - 10.2015
- Operated and maintained various military equipment and vehicles.
- Cultivated excellent work ethic, dedication to duty, and timeliness in work actions.
- Proven ability to learn quickly and adapt to new situations.
- Supported command staff with detailed reports and data analysis, enabling informed decision-making regarding security operations.
Customer Relations
Walmart
02.2010 - 11.2013
- Resolved customer complaints promptly and professionally in order to maintain excellent customer relations.
- Managed returns and exchanges efficiently while maintaining excellent customer relations.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Customer Service Manager
Pep Boys
05.1991 - 01.2001
- Led customer service team to enhance satisfaction and resolve escalated issues effectively.
- Promoted a positive work environment by recognizing outstanding staff achievements regularly.
- Mentored new hires, fostering a culture of teamwork and high-quality service standards.
- Oversaw daily operations, ensuring adherence to company policies and exceptional customer experiences.
- Processed customer feedback systems to identify trends and drive service enhancements.
- Streamlined communication processes between departments to ensure timely issue resolution.
Education
Cradock High - General Studies
Cradock High
Portsmouth, VA05.1992
Skills
- Customer service relations and support
- Dispute and Conflict resolution
- Data entry and management
- Customer relationship management (CRM)
- Technical support expertise
- Computer proficiency
- Microsoft Excel
- Microsoft PowerPoint
- Staff training and development
- Operations management
- Team development
- Interpersonal relations
- Care plan development
- Chronic illness management
- Occupational therapy support
- Seizure management
- Autism support
- Housekeeping
- Medication management
- Compassionate care
- Medical records management
Timeline
Family Caregiver
Family Members
02.2014 - Current
Customer Relations
Walmart
02.2010 - 11.2013
US Army Spec 15-T
US Army/US Army National Guard
01.2001 - 10.2015
Customer Service Manager
Pep Boys
05.1991 - 01.2001
Cradock High - General Studies
Cradock High