Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Finney

Wichita,KS

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Background in increasing profits, reducing costs and transforming customer service standards. Team player looking to obtain a challenging post at reputable a organization, which will utilize professional experience. Pursuing a platform to grow professionally and focus on Customers relations and team leadership. Highly effective and comfortable working with people at all levels in organization.

Overview

23
23
years of professional experience

Work History

Event Coordinator

Lyrically Painting
02.2017 - Current
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts, themes, and social media promotions.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Performed event coordination for larger parties (50-100 people) and 1200 people for nightclub/celebrity events.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Consulted with customers to determine objectives and requirements for events.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Created and maintained event expenditures, budgets and timelines in job-related software and social promotions.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.

CEO

Team Properties
08.2013 - Current
  • Monday- Saturday 50hrs per week.
  • Rental Property Management .
  • Established foundational processes for business operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
  • Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Customer Service Representative
  • Book keeping.
  • Advertising, traditional and social media.
  • Responsible for all aspects of property management.
  • For multiple private owned homes, including maintenance and training.
  • Optimized rental income.
  • Responsible for property overhauls to include overdue inspections, file audits, and gain trust of residents.
  • Exceeded standards of customer expectations and satisfaction through effective and sound judgement.
  • Founded and managed customer service, reality, business, growing $500,000 revenue to in first year
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Trained and motivated employees to perform daily business functions.
  • Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Procured and coordinated new resources to achieve sales targets within optimal timeframes.
  • Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
  • Negotiated terms of business acquisitions to increase business base and solidify market presence.

Customer service rep, Call center rep. /billing specialist

Envy Me, system Inc
07.2016 - 03.2019
  • Monday - Friday 40hrs per week
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Processing customer applications
  • Provided excellent customer service, developing and maintaining client relationships.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Developed and maintained billing procedures to make timely payments.
  • Reviewed and reconciled customer accounts to manage accuracy of payments.
  • Prepared and submitted monthly billing reports to management for financial overview.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.
  • Educating applicants on application process
  • Process online orders.
  • Ability to adapt to forever changing industry.
  • Works well in highly stressful situations.
  • Ability to multi task.
  • Build client relationships and repeat customers.
  • Problem solving, and ability to use resources.
  • Coaching and training team Secure net alarm.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Performed targeted collections on past due accounts aged over 30-90 days
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.

CEO, Licensed Childcare Provider

A Team Learn N Play
01.2017 - 01.2018
  • Monday - Friday 7am-6pm, 60hrs per week
  • Child care Director
  • Managed program paperwork and child records to comply with state requirements.
  • Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
  • Managed financial, operational and human resources to optimize business performance.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Monitored key business risks and established risk management procedures.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Oversaw divisional marketing, advertising and new product development.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Attended approved training and continuing education courses to maintain certifications.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Highly skilled in observing children’s needs.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • CPR & First aid certified.
  • Long term interest in managing physical and social development of children.
  • Adept at maintaining interactive atmosphere.
  • Maintain paper work and strict state required documentation.
  • Provided one-on-one and peer group tutoring on core subjects for children aged 0 to 13
  • Created safe and engaging learning environment for groups of diverse children with various learning styles
  • Read stories, sang songs and facilitated creative play.
  • Monitored children's activities to verify safety and wellbeing.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Engaged with parents and families to build positive relationships for children to thrive.

Receptionist

24 Rent, own
04.2001 - 12.2016
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records
  • Answered central telephone system and directed calls accordingly
  • Managed multiple tasks and met time-sensitive deadlines
  • Liaised with vendors, contractors and professional services personnel to properly process orders
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Recruiting, interviewing, and hiring.
  • Courteously greet visitors and employees and cater to their special request, needs and complaints.
  • Write letters and email using proper spelling, grammar, and punctuation.
  • Work independently and collaboratively on assigned tasks.
  • Bookkeeping.

Education

GED -

KS GED School
Wichita, KS
07.2000

Skills

  • Annual Planning
  • Employee Motivation and Performance
  • Policy Development
  • Profit and Loss Management
  • Strategic Planning and Execution
  • Regulatory Compliance
  • Staff Management
  • Budget Development
  • Profit and Loss Analysis
  • Quality Management Systems
  • Team Oversight
  • Client Service

Timeline

Event Coordinator

Lyrically Painting
02.2017 - Current

CEO, Licensed Childcare Provider

A Team Learn N Play
01.2017 - 01.2018

Customer service rep, Call center rep. /billing specialist

Envy Me, system Inc
07.2016 - 03.2019

CEO

Team Properties
08.2013 - Current

Receptionist

24 Rent, own
04.2001 - 12.2016

GED -

KS GED School

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Sarah Finney