Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saaniya Sneed

Apex,NC

Summary

Driven by a customer service ethos honed at Walmart, I excel in fast-paced environments, evidenced by surpassing packing quotas and achieving high satisfaction ratings. My blend of empathy and efficiency, alongside expertise in order processing and relationship building, consistently enhances client loyalty and operational productivity.

Overview

2
2
years of professional experience

Work History

Online Personal Shopper

Walmart
03.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.

Server

Longhorn Steakhouse
08.2022 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Packing Associate

Target
09.2023 - 02.2024
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
  • Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
  • Received positive feedback from supervisors for consistently meeting or exceeding packing quotas.
  • Balanced speed with accuracy when selecting items for shipment, ensuring no errors were made that could lead to customer dissatisfaction or returns.
  • Implemented time-saving strategies, reducing average packing time per item without compromising quality.
  • Maintained a clean and safe work environment, adhering to company policies and OSHA regulations.
  • Recorded shipment data such as weight and discrepancies using Software.
  • Contributed to reduced shipping costs by efficiently utilizing packaging materials and minimizing waste.

Education

Nursing - Science

Wake Technical Community College
Raleigh, NC

Diploma -

Hardaway High School
Columbus, GA

Skills

  • Patience and Empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Delivery Management
  • Route Planning
  • Customer Service
  • Attention to Detail
  • Prioritizing Orders
  • Online Order Processing
  • Upbeat and Outgoing Attitude
  • Decision-Making
  • Heavy Lifting
  • Customer Relations
  • Flexible Schedule
  • Sales expertise
  • Relationship Building
  • Product Knowledge
  • Planning and Organization

Timeline

Online Personal Shopper

Walmart
03.2024 - Current

Packing Associate

Target
09.2023 - 02.2024

Server

Longhorn Steakhouse
08.2022 - 05.2024

Nursing - Science

Wake Technical Community College

Diploma -

Hardaway High School

Similar Profiles

CREATE PROFILE
Saaniya Sneed