Saanjai Lobley
Milwaukee
Summary
Customer service professional with extensive experience at Uhaul Moving And Storage, specializing in conflict resolution and relationship management. Demonstrates strong active listening and documentation skills, thriving in high-pressure situations. Enhances customer loyalty and satisfaction through empathetic communication and effective problem-solving. Dedicated to creating positive client experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Caregiver
KLS Adult Family Home
05.2016 - 12.2018
- Promoted client independence and quality of life through daily living assistance.
- Maintained a safe, clean environment to enhance patient health outcomes.
- Administered medications accurately and timely to ensure efficacy.
- Performed light housekeeping, laundry management, and grocery shopping to support client needs.
- Provided dressing guidance, grooming assistance, and meal preparations for enhanced self-esteem.
- Engaged clients in meaningful conversations and activities to foster socialization and companionship.
- Built strong relationships with clients, offering emotional support and personalized care.
- Executed errands efficiently to alleviate client burdens and promote wellness.
Mental Health Technician
Houston Behavioral HealthCare Hospital
12.2021 - 09.2023
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
Pharmacy Technician
Walgreens
04.2018 - 12.2021
- Streamlined pharmacy workflow by assisting pharmacists with medication dispensing and labeling.
- Maintained accurate inventory records through diligent stocking and labeling of medications.
- Prepared prescriptions with precise calculations and labels to ensure accuracy.
- Addressed inquiries from customers and healthcare providers via phone to provide timely assistance.
- Ensured patient confidentiality by strictly following HIPAA regulations during all transactions.
Education
High School Diploma -
West Allis Central High School
West Allis, WISkills
- Customer service and support
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
- Conflict resolution
- Microsoft Outlook
- Follow-up skills
- Documentation and paperwork processing
- Team development
Timeline
Customer Service Representative
Uhaul Moving And Storage
01.2024 - Current
Mental Health Technician
Houston Behavioral HealthCare Hospital
12.2021 - 09.2023
Pharmacy Technician
Walgreens
04.2018 - 12.2021
Caregiver
KLS Adult Family Home
05.2016 - 12.2018
High School Diploma -
West Allis Central High School
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