Saara Moye
New Haven,CT
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
Work History
Medical Laboratory Assistant
Yale New Haven Hospital
08.2010 - Current
- Assisted in specimen collection and processing to ensure accurate testing results.
- Maintained laboratory equipment and ensured compliance with safety regulations.
- Collaborated with healthcare professionals to facilitate timely patient diagnoses.
- Conducted quality control procedures to uphold laboratory standards and accuracy.
- Trained new staff on laboratory protocols and operational procedures.
- Implemented process improvements to enhance workflow efficiency within the lab.
- Oversaw inventory management of supplies, ensuring optimal stock levels for operations.
- Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.
- Promoted patient confidentiality by adhering to HIPAA regulations during all phases of specimen handling and reporting processes.
- Assisted in the training of new laboratory assistants, providing guidance on best practices and procedures.
- Led initiatives to streamline communication between departments, improving service delivery timelines.
- Demonstrated excellent problem-solving skills when troubleshooting issues related to sample preparation or equipment malfunctions.
- Participated in ongoing education and professional development opportunities to stay current with industry advancements and best practices.
- Streamlined the process for data entry into laboratory information management systems, reducing the potential for human error.
- Increased lab productivity by effectively prioritizing tasks and completing them within designated timeframes.
- Facilitated communication between medical staff and laboratory personnel for efficient result delivery and collaboration.
- Fostered a positive work environment by maintaining open lines of communication and promoting teamwork among laboratory staff.
- Collaborated with fellow lab assistants to develop more efficient strategies for task completion, increasing overall productivity levels.
- Reduced errors in sample analysis with thorough quality control checks, ensuring accurate test results for patients.
- Expedited critical test results by prioritizing samples based on urgency, significantly reducing turnaround times for emergency cases.
- Supported department goals with proficient operation of various lab equipment, including centrifuges, microscopes, and automated analyzers.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Recorded and maintained accurate data to facilitate tracking of results.
- Set up, maintained and verified sterility of lab equipment and tools.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Removed samples of materials following good practices to achieve accurate test results.
Certified Nursing Assistant
Masonicare Health Center
03.2002 - 01.2009
- Provided compassionate care to residents, ensuring safety and comfort throughout daily activities.
- Assisted nursing staff in monitoring vital signs and reporting changes in patient conditions.
- Collaborated with interdisciplinary teams to develop individualized care plans for residents.
- Implemented infection control protocols, enhancing overall health and safety standards in facility.
- Trained and mentored new staff members on proper care techniques and facility procedures.
- Streamlined documentation processes, improving accuracy and efficiency of resident records management.
- Led initiatives to enhance resident engagement through recreational activities and social interaction programs.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
Customer Service Desk Associate
Stop & Shop
11.1999 - 05.2003
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
- Trained new associates on customer service protocols and operational procedures.
- Monitored daily operations to maintain optimal workflow and service standards.
- Implemented strategies to enhance product knowledge among team members, improving customer interactions.
- Analyzed customer feedback to identify areas for improvement in service delivery and product offerings.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Streamlined call response times for improved efficiency and better customer experience.
- Developed rapport with customers through genuine care for their needs, fostering loyalty within the client base.
- Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
- Recognized as a reliable resource among peers due to extensive product knowledge gained through continuous learning efforts.
- Handled complex customer issues with diplomacy, working towards mutually beneficial resolutions while upholding company standards.
- Assisted customers in finding suitable products, leading to increased sales and repeat business.
- Used ticketing systems to manage and process support actions and requests.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
B.S. - Psychology
Bachelor of Science - Psychology
University of Bridgeport
Bridgeport, CT08-2013
Skills
- Excellent and diverse communication skills
- HIPAA compliance
- Laboratory equipment maintenance
- Communication facilitation
- Team training and mentoring
- Safety protocol adherence
- Data entry accuracy
- Process improvement initiatives
- Patient confidentiality protection
- Emergency response assistance
- Critical test prioritization
- Record-keeping accuracy
- Adaptable to change
- Equipment troubleshooting skills
- Medical terminology proficiency
- Budgeting and financial planning
- Word processing
- Patient relations
- Data tracking
Department of Human Resources
- In response to your recent advertisement, please accept this letter along with my application for the position currently available within your facility.
- As you can see in my enclosed resume is my B.S. degree in Psychology. My resume also includes my extreme experience in excellent and diverse communication skills, which in fact will make me a strong candidate for this position.
- I would appreciate the opportunity to discuss my credentials with you at a mutually convenient time. Thank you for your consideration.
- Sincerely
- Saara Moye
Timeline
Medical Laboratory Assistant
Yale New Haven Hospital
08.2010 - Current
Certified Nursing Assistant
Masonicare Health Center
03.2002 - 01.2009
Customer Service Desk Associate
Stop & Shop
11.1999 - 05.2003
B.S. - Psychology
Bachelor of Science - Psychology
University of Bridgeport