Saba Assefa
Las Vegas,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Admissions
UEI
01.2022 - Current
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Performed filing, billing and routing messages to appropriate people
- Developed and maintained business relationships with referring agencies to increase business opportunities.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Implemented strategies to increase student recruiting, engagement and retention.
- Skilled at working independently and collaboratively in a team environment.
Operations Manager- Front desk
Westgate Resorts
02.2013 - 11.2018
- Inputted information from customer calls and onsite service visits into the company's system.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Monitored multiple databases to keep track of all company inventory.
- Organized and coded all documents related to due diligence for acquisitions.
- Planned and executed weekly schedule.
- Provided onsite training.
- Checked in guest
- Hired all front desk agents
- Reviewed and checked all guest credit score
- Reviewed daily reports for the CEO/managers
- communicated daily for all department heads to better assist with the front desk check ins
Front Desk Host
Tana Insurance
01.2012 - 03.2013
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
High School Diploma -
Patrick Henry high school
San Diego, CA2006
Skills
- Meeting arrangements
- Administrative skills
- Proficient in Microsoft, excel
- Listening skills
- Conflict management
- Customer assistance and interaction
- Microsoft Office
- Administrative support
- Hospitality services
- Front office management
- Cash transactions
- Email and telephone decorum
- Office supplies ordering
- Fluent in English and Amharic
Timeline
Admissions
UEI
01.2022 - Current
Operations Manager- Front desk
Westgate Resorts
02.2013 - 11.2018
Front Desk Host
Tana Insurance
01.2012 - 03.2013
High School Diploma -
Patrick Henry high school
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