Saba Imam

Ali Bin Ali Group is a privately owned company, established in 1945 with the vision to provide quality international products and services to the people of Qatar. Today ABA Group is Qatar’s leading FMCG distributor and Premium Luxury goods retailer. The group holds an undisputed position of leadership in a wide variety of fields ranging from Fashion & Luxury, Medical, Beverages, IT, Travel & Tourism, Media & Publishing, Contracting, Photo & Video Production, Logistics, Sports & Lifestyle, Hospitality & Supermarkets to various joint ventures with a range of global partners.

REPORTING & JOB SIZE

• Reporting to Head – Supply Chain & Logistics, 04 direct and 450 indirect reports with a budget of USD 20 million,
• Responsible for managing all aspects of Logistics Operations for 42,450m², 09 multilocational DC’s with more than 50 Thousand pallets storage space across different temperature zones - Ambient & TC, Chilled & Freezer (-25, +5 & 18-22 Deg. Celsius),

PRINCIPAL ACCOUNTABILITIES

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Establishes relationships at the operations management level to improve understanding and identify opportunities for enhancing relationships.
• Creates an environment which encourages creativity and directly engages from diverse cultures and backgrounds,
• Develops and implements the Performance Management Program for Supply Chain and Logistics Operations,
• Statistical analysis with respect to operational volume, resource utilization and stock accuracy and recommending measures / motivating enhanced levels of performance,
• Demonstrated leadership skills in managing projects from concept to completion.
• Handling implementation of specific project plans and associated administrative issues,
• Ensures the adherence to the following within the operation:

o Warehousing and Distribution management processes,

o Interdepartmental, inter sectional and client SLA’s,

o Procedures for efficient asset management and resource utilization,

o All stock count scheduling, inventory management & reporting,

• The role is responsible to integrate Logistics with business systems and processes for ensuring the operational effectiveness of all departments and contributing to the strategic development of the Logistics function both in FMCG Stream and across the Group.”

REPORTING & JOB SIZE

• Reporting to GM – Supply Chain & Logistics, 04 direct and 50 indirect reports with a budget of USD 20 million,

PRINCIPAL ACCOUNTABILITIES

• Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems or processes,
• Manage Planning activities for,
• Surge containment,
• Changes to warehouse design and layout,
• Distribution centric projects,
• Develop risk management programs to ensure continuity of supply in emergency scenarios,
• Direct distribution centre operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives,
• Participates in monthly Stream business review meetings to fine tune the approach to drive business more effectively,
• Monitoring and controlling resources and overseeing the budgeted spending on resources,
• Proved successful working within tight deadlines and a fast-paced environment,
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations,
• Developed strong communication and organizational skills through working on group projects,
• Participated in team projects, demonstrating an ability to work collaboratively and effectively,
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

KEY ACCOMPLISHMENTS
Reduced DC expenses by more than $1.2 million, a 25% reduction over a period of 02 yrs while maintaining productivity levels & IRA,

• Improved on-time store delivery more than 25% by instituting a delivery schedule, reducing operational delays by reengineering loading and dispatch processes, and implementing a TMS (transportation management system) with more sophisticated routing algorithms,
• Increased productivity over 20% , cube fill ratio by 25% and improved safety over 10% through process flow redesign, purchase of capital assets to automate processes, use of contingent workforce during peak period which minimized labour costs,
• Setup of new Warehouse and distribution facilities for the business portfolio’s whilst simultaneously driving process improvements,
  
  KEY AGENCIES & CUSTOMERS
• FMCG Distribution Business - Nestle, Britannia, Perfetti, Borges, IFFCO, BEL, MF, DANONE, Farley’s, Heinz, Kellogg’s, Hero, Kraft, UB, Lindt, Gyma, 3M Gulf, Colgate Palmolive, Philip Morris, British American Tobacco, P & G, Braun and Reckitt & Benckiser,
• 3 PL Business - Managing the 3PL facilities for Nestle business across Qatar,
• Retail Business – Monoprix, a French Retail Chain within ABA Group, 12 Verticals and 25000+ SKU’s,
• Group Logistics - Managing the Warehousing & Logistics Operations of Hospitality, Medical and Beverages divisions.
  REPORTING & JOB SIZE
• Reporting to GM – Group Logistics, 05 direct and 325 indirect reports with a budget of USD 15 million,
• Responsible for managing all aspects of operations for 28,000m², 05 multilocational DC’s with more than 31,160 pallets storage space across different temperature zones - Ambient & TC, Chilled & Freezer (-25, +5 & 18-22 Deg Celsius),
• Managing average monthly receipt of around 16,500 CBM, 695,000 cases of products across different storage temperature range,
• Processing around 550 - 650 CBM or 15,000 - 25,000 cases & 2500 units of order volumes on a daily basis,
  § Managing around 8500 active SKU’s & 107 agencies to supply appropriate product to over 450 different customers across Qatar,
• Major serviced customer are Retail Streams, Restaurants, Catering companies, Hotels, QACC, Hospitals, Government projects etc,
• Managing a fleet of 54 trucks with a delivery capacity of around 17000 CBM/Month having different size (3.5 Ton to 40 ft Articulated Trucks) and temperature configurations (Ambient, Chilled and Freezer) to service the customer base,
• Servicing around 60 cash vans (1.5 Ton) on a daily basis to service the small customer base.
• PRINCIPAL ACCOUNTABILITIES
• Directs and develop operations work flows, processes and job responsibilities within the DC and retail delivery environments to ensure effective management of the receipt, storage, picking, packing, loading, and distribution of products,
• Design and ownership of the implementation of development plans for warehousing & distribution, manage associated budget for the areas of responsibility and initiate corrective actions where necessary to ensure operational efficiencies,
• Monitor the quality, cost and efficiency of the movement and storage of goods (product tracking, route analysis and re-routing recommendation to ensure optimization of space and efficient operations on the warehouse floor, etc.),
• Fortnightly audit of the facilities to ensures that Security and Quality, HSE (QHSE) policies and procedures are applied/complied,
• Manage the overall disposal of expired and obsolete goods at all locations to ensure high quality standards,
  § Participates actively in monthly business review meetings to fine tune the approach to drive business more effectively,
• Provide strategic and tactical input into both operational / strategic decision-making by providing incisive, forward-looking financial analyses of key business drivers such as profitability analysis and operational practices,
• Developing and implementing key performance indicators (KPIs) to drive operations and financial objectives,
• Provided professional services and support in a dynamic work environment,
• Worked well in a team setting, providing support and guidance,
• Proved successful working within tight deadlines and a fast-paced environment,
• Used critical thinking to break down problems, evaluate solutions and make decisions,

With an annual turnover of over USD 80 million in the region with 1200 professionals at 90 locations and facilities at key Indian manufacturing and transportation centers throughout the country representing the largest network of any multinational logistics .

KEY ACCOMPLISHMENTS

• Successfully achieving first filling rates of 95%+ for all customers whilst ensuring stock accuracy of 99%.
• Reduced Op’s expenses by 15% over a period of 06 months while maintaining productivity levels, service quality and IRA accuracy.

KEY ACCOUNTS

• Bharti Airtel (Telecom Infrastructure materials), Castrol, PETRONAS, Nivea, Godrej, Kelvinator, Stamford Tires and DTH,

REPORTING & JOB SIZE

• Reporting to GM – Logistics Operations (North India), with 06 direct and 200 indirect reports with a budget of USD 12 million.
• Responsible for managing the entire 10 multilocational warehousing and logistics operations of three states, Punjab, Himachal and J&K and approximately 9200 SQM of warehousing space with around 6,000 pallet and 3700 SQM of Floor storage space,
• Major serviced customers were Retails, Super markets, Major Service centres, Distributors, Projects etc.,

PRINCIPAL ACCONTABILITIES

• Developed operations work flows, processes and job responsibilities within the operations to ensure effective management of the receipt, storage, picking, packing, loading, and distribution of products to customers,
• Developed operating budget based on the detailed forecasts and managed the facilities to operate effectively,
• Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
• Periodically reviewing resource utilization and recommending appropriate measures to maximise efficiency and cost effectiveness,

A fortune 500 company planning to be the largest supermarket chain in the country. Currently having over 1000 plus operating retail outlets across the length & breadth of the country. The Company is retailing FMCG, Apparels, Life style products, Automobile accessories, Health & fitness, CDIT, Hard lines, House ware, Homecare, F & V, Staples and Dairy products from one single store – “Reliance Fresh”.

KEY ACOMPLISHMENTS

• Onboarded new employees with training and new hire documentation.
• Established the Jalandhar and Amritsar DC’s with 9 verticals / 15,000 SKUs and 15 verticals / 22,000 SKUs respectively.
• Increased the Vehicle TAT by 80% by implementing fixed slot window time for receiving.

REPORTING & JOB SIZE

• Reporting to General Manager – Supply Chain (North), with 04 direct and 250 indirect reports with a budget of USD 15 million,
• Responsible for managing the entire 04 multilocational DC’s (Wet and Dry DC’s) for the state of Punjab, approximately 16,000 SQM of warehousing space with around 12,800 pallet storage and around 6,000 binning locations,
• Managed 24X7 warehousing and distribution operations of FMCG, Apparels, Life style products, Automobile accessories, Health & fitness, CDIT, Hard lines, House ware, Homecare, F & V, Staples and Dairy products from one single store – “Reliance Fresh”.
• Effectively serviced over 150 plus operating retail outlets spread across the length & breadth of the state.

PRINCIPAL ACCOUNTABILITIES

• Responsible for the operational management of assigned service areas, developing robust systems, controls, policies and procedures to optimize performance and drive down costs,
• Identifying opportunities to increase efficiency and reduce costs through effective freight management and analysis of data.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

A wholly owned subsidiary of Betts U.K.Ltd, specializes in the in-house production of Plastic laminate tubes and injection moulding for tube, caps and shoulders with the capacity to produce around 500 million tubes per annum.

The product range varies from Laminate tubes to Caps, Closures and Containers specializing in the Personal care, Toiletry, Cosmetics.

Senior Officer - Customer Service for Daman, Silvassa and Gujarat from Oct. 1999 to March 2001.

Assistant Manager - Customer Service & SCM April 2001 – April 2003.

KEY ACCOMPLISHMENTS

• Achieving a 10% increase in sales revenue whilst securing increased business volumes as a result of improved customer service
• KEY ACCOUNTS

Unilever, Reckitt, Henkel, Dabur, Ranbaxy, Anchor Healthcare, Ajanta Healthcare and Ozone Healthcare

REPORTING & JOB SIZE

• Reporting to Manager – Customer Service & SCM, with 03 direct and 50 indirect reports with a budget of USD 08 million,
• Responsible for managing the entire production planning in coordination with central planning department,
• Managing the after sales service support to the key customers to minimize rejections and ensure volume growth,
• Liaising extensively with customers to understand their plans and requirements and facilitating the timely supply of materials,
• Developing and implementing robust credit control measures to facilitate optimum receivable management,
• Managing the complete logistics function to include inward and outward operations as well as providing MIS support.

• Introduced new methods, practices, and systems to reduce turnaround time.
• Evaluated suppliers to maintain cost controls and improve operations.
• Conducted 4 audits annually to keep store presentable and functional.
• Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Mentored team members to enhance professional development and accountability in workplace.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.