Saba Isidore
New York,NY
Summary
Dynamic operations professional with a proven track record in luxury environments and executive-facing service, specializing in high-touch client relations and relationship management within private membership and five-star hospitality settings. Expertise in providing exceptional leadership support while fostering polished, calm, and highly organized atmospheres for teams and guests. Recognized for professionalism, discretion, and the ability to exceed business targets while ensuring customer satisfaction and contributing to overall team success. Highly skilled in administrative functions, adept at managing clerical needs and correspondence to facilitate seamless business operations.
Overview
11
11
years of professional experience
Work History
Assistant Front Office Manager
Casa Cipriani
09.2023 - Current
- Delivered white-glove service in a luxury private-membership environment
- Supported executive-level clientele, VIP members, and stakeholders with discretion and professionalism
- Coordinated schedules, daily workflows, and leadership support needs
- Earned accelerated promotion within five months based on leadership performance and service excellence
- Luxury Private Members Club & Hotel
- Oversaw administrative budget by maintaining optimal controls and tracking expenses to meet financial goals.
- Created training modules in partnership with HR for new hires.
Front Desk Supervisor
Casa Cipriani
04.2023 - 09.2023
- Led front-facing operations in a five-star luxury environment
- Strengthened team communication, service standards, and workflow consistency
- Served as liaison between members, leadership, and external partners
Front Desk Supervisor (Promoted)
Sheraton Tribeca
06.2022 - 04.2023
- Promoted internally based on leadership reliability and guest experience excellence
- Managed corporate and executive-level guest interactions
- Built long-term relationships with repeat corporate clients
Front Desk Agent
Sheraton Tribeca
03.2022 - 06.2022
- Built professional relationships with guests and team members
- Supported daily operational flow through organization and communication
HR & Corporate Operations Intern
KPMG
09.2014 - 06.2017
- Front-facing representative for executives, staff, and external visitors
- Assisted with HR documentation, onboarding support, and employee communications
- Coordinated executive meetings, conference room setups, and internal events
- Built professional relationships across departments and corporate partners
- Assisted with coordination of technical and business system process improvements.
- Handled administrative and data entry work for staff.
- Supported operations team with resource allocation and utilization for optimal expense control.
Education
Bachelor of Business Administration - HR & Business Law
Lehman College
05-2025
Skills
- Executive presence and professional etiquette
- Luxury client experience and relationship management
- High-touch guest and stakeholder relations
- Calendar coordination and meeting support
- Professional networking and partnership building
- Emotional intelligence and conflict de-escalation
- Vendor communication and coordination
- Office organization and time management
- Team leadership and training support
- Microsoft Word, Excel, Outlook, and PowerPoint
Timeline
Assistant Front Office Manager
Casa Cipriani
09.2023 - Current
Front Desk Supervisor
Casa Cipriani
04.2023 - 09.2023
Front Desk Supervisor (Promoted)
Sheraton Tribeca
06.2022 - 04.2023
Front Desk Agent
Sheraton Tribeca
03.2022 - 06.2022
HR & Corporate Operations Intern
KPMG
09.2014 - 06.2017
Bachelor of Business Administration - HR & Business Law
Lehman College