Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Saba Sefefe

Columbus

Summary

Dynamic Multi-Unit Operational Manager at HMSHost with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in team leadership and financial management, I successfully implemented high level of Store operations and effective cost-control measures that boosted profitability across multiple locations while fostering a culture of continuous improvement.

Consistent strong focus on team collaboration and achieving results. Adept at process optimization, strategic planning, and resource management. Known for reliability and adaptability in dynamic environments. Skilled in leadership, performance analysis, and workflow improvement.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Multi-Unit Operational Manager I

HMSHost
06.2021 - Current
  • Participated in training sessions to understand core operational tasks.
  • Supported team in executing daily operational functions efficiently.
  • Adapted quickly to dynamic work environments during various shifts.
  • Learned to monitor and maintain inventory levels accurately.
  • Contributed to maintaining workflow consistency and efficiency.
  • Engaged with cross-functional teams to support smooth operations.
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Managed budgets for multiple projects, ensuring timely delivery and cost control.
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
  • Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
  • Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
  • Optimized inventory management strategy through accurate forecasting and demand planning methodologies.
  • Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
  • Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Oversaw daily operations across multiple units, ensuring compliance with company policies and procedures.
  • Developed and implemented standard operating procedures to enhance operational efficiency and consistency.
  • Trained and mentored unit managers on best practices for staff management and performance optimization.
  • Analyzed sales data to identify trends, adjusting strategies to maximize profitability across locations.
  • Coordinated inventory management processes, reducing waste and improving supply chain efficiency.
  • Conducted regular performance reviews of unit managers, providing actionable feedback for improvement.
  • Implemented cost-control measures that streamlined operations while maintaining service quality standards.
  • Enhanced customer satisfaction levels by ensuring consistent service delivery, training staff on best practices, and addressing customer feedback promptly.
  • Optimized staff scheduling to maximize productivity while maintaining exceptional customer service standards in all locations.
  • Managed vendor relationships for multiple units to ensure timely deliveries of products while negotiating favorable contract terms.
  • Facilitated regular meetings with unit managers for performance reviews, sharing best practices, and addressing any operational challenges.
  • Boosted profitability across multiple locations through effective cost control measures, resource allocation optimization, and inventory management.
  • Developed strong teams of high-performing personnel through recruitment, coaching, mentoring, and ongoing performance evaluations.
  • Improved overall store performance by implementing efficient multi-unit operations strategies and streamlining communication processes among units.
  • Streamlined supply chain processes leading to reduced lead times enabling prompt product availability in all locations.
  • Increased operational efficiency by establishing standardized procedures for daily tasks and conducting regular audits to ensure compliance.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Bachelor -Foreign Languages And Literatures

Addis Ababa University
Addis Ababa Ethiopia
09-1984

Skills

  • Operations management
  • Team leadership
  • Decision-making
  • Inventory management
  • Financial management
  • Customer Service

Accomplishments

  • Earned the “Manage of the Year ” Award in 2010 for Translating Serve Safe in Amharic Language and teach over 30 Employees in the Branch.
  • Several Awards 3 years in a row - for Maximize Sales at Max & Erma's Location.
  • Trainer " High Impact Hospitality" and "Sales and Service" Course to Employees.
  • Support In Opening New locations in different Statres within the Company
  • Expert Level III on Crunch Time

Certification

  • Manager of the Year - Anton Airfood
  • Trainer - Serve Safe in Amharic - Anton Airfoor
  • Going Above and Beyond - Airport Award -
  • Train the Trainer - High Impact Hospitality - HMSHOST


Languages

Amharic
Full Professional

Timeline

Multi-Unit Operational Manager I

HMSHost
06.2021 - Current

Bachelor -Foreign Languages And Literatures

Addis Ababa University

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