Saba Shahid
Liverpool,USA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Outpatient Administrative Specialist
Upstate University Hospital
02.2024 - 04.2025
- Patient Registration & Data Management: Entered and verified patient demographic, insurance, and financial information to streamline registration processes and ensure accuracy.
- Health Information Management: Managed patient records in both paper and electronic formats, ensuring compliance with HIPAA regulations and safeguarding patient confidentiality.
- Insurance & Financial Guidance: Educated patients on insurance benefits, cost estimation, and available financial support programs. Conducted copay research to support Insurance Specialists.
- Authorization & Referral Coordination: Facilitated the approval process for services based on insurance prior authorization guidelines, including reviewing and authorizing referrals and ensuring the proper documentation of authorizations and referrals per policies.
- Quality Control & Compliance: Audited registration quality and monitored the compliance of staff with hospital patient services procedures, ensuring adherence to insurance requirements and relevant laws.
- Insurance Communication: Faxed pre-authorization requests and other necessary information to insurance companies. Ensured the accurate entry of authorization requests into the utilization management system.
- Clinical Data Review: Reviewed clinical data for completeness and accuracy, identifying gaps in medical records, order details, and clinical notes. Assisted in documenting necessary medical information for authorization reviews.
- CPT Coding & Medical Terminology: Utilized medical terminology and CPT coding systems to ensure the efficient and accurate completion of patient records for insurance and authorization purposes.
- General Administrative Duties: Performed various record-keeping, correspondence, and tracking operations. Stayed current on healthcare authorization processes, policies, and procedures.
Virtual Assistant
Amazon Marketplace Business Owner
11.2022 - 08.2024
- File & Record Management: Managed both electronic and paper file systems by updating, organizing, and maintaining accurate records.
- Business Communication & Data Entry: Performed business communication tasks, including transcribing information and entering data with high accuracy.
- Customer Support: Provided product or service information to customers via phone, chat, or email, ensuring prompt and clear responses.
- Product Research & Sourcing: Conducted product research, sourced samples, negotiated with suppliers, and identified opportunities to purchase goods at wholesale prices, particularly for Amazon sales.
- Campaign Administration: Assisted the managing partner with various global campaigns, including initial outreach, follow-up, tracking progress, collecting feedback, and setting appointments.
Volunteer Work With HR Director
Grace Healthcare Service
, NJ
06.2022 - 11.2022
- Performance Management Implementation: Developed and implemented a behavioral-based performance management system, establishing clear expectations, standards, and key performance areas.
- Collaboration with Management: Coordinated with management on performance evaluations, supervisory practices, employee accountability, and dispute resolution, ensuring alignment with organizational goals.
- Employee Verification: Conducted thorough checks on employee license validity through state verification systems (e.g., New Jersey license verification), CNA certifications, and sexual offender status.
- Record-Keeping: Created and maintained detailed charts for employee records, ensuring proper documentation of licenses, certifications, and compliance status.
Virtual Assistant
Amazon Marketplace Business Owner
03.2017 - 02.2020
- Administrative Support: Performed various administrative tasks, including business correspondence, transcription, and data entry, ensuring accuracy and efficiency.
- Document Management: Managed both electronic and paper filing systems, updating paperwork, maintaining documents, and recording information accurately.
- Customer Support: Interacted with customers via telephone, chat, or email to provide detailed information about products or services, resolving inquiries promptly.
- Product Research & Sourcing: Conducted thorough product research to gather essential information and identified items to buy at wholesale prices. Negotiated with suppliers to secure the best deals and sourced samples for products sold on platforms like Amazon.
- Campaign Support: Assisted the managing partner in executing and managing global campaigns, including initial outreach, follow-up, tracking, gathering feedback, and scheduling calls/meetings.
- E-commerce Management: Handled product catalog management, listing enhancement, inventory control, order processing, and tracking. Also managed requests for product reviews, bulk product uploads, and image editing.
- Customer Interaction: Responded to customer concerns and inquiries regarding products or services, ensuring high satisfaction levels.
Patient Record Keeper (insurance Verification Dpt)
Dr: Wahid
New York, USA
03.2014 - 08.2016
- Patient Greeting & Intake: Greeted patients warmly upon arrival and gathered necessary demographic, financial, and insurance information to create and update patient profiles in the system.
- Medical Necessity Compliance: Ensured compliance with medical necessity requirements by gathering required information, assessing the Compliance System, and obtaining necessary signatures from patients or guarantors.
- Appointment Scheduling: Scheduled patient appointments and follow-up visits as needed, coordinating surgeries and treatments either at the facility or with external providers as directed by the doctor.
- Financial Management & Payment Arrangements: Collected patient liabilities, explained payment options, made payment arrangements, and screened for eligibility to safeguard the facility’s financial integrity.
- Insurance Verification & Authorization: Verified insurance benefits and eligibility, ensured all notices and authorizations were sent in a timely manner to avoid delays in service delivery.
- Payment Posting & Receipts: Posted payments in the computer system and generated appropriate patient receipts when required, ensuring accuracy in financial transactions.
- Account Management: Oversaw, examined, and resolved patient account issues as identified in reports, ensuring accurate billing and record-keeping.
- Professional Communication: Maintained effective communication with doctors, ancillary departments, nursing units, staff, insurance companies, and patients and their families, ensuring smooth operations.
- Documentation & HIPAA Compliance: Accurately completed documentation and maintained patient records in adherence to HIPAA regulations, ensuring confidentiality and compliance.
- Billing Accuracy: Assessed data and information to verify the accuracy of entries, calculations, and billing codes, minimizing errors and ensuring correct billing practices.
Admin Assistant
GOVT. MONO TECHNIC INSTITUTE
, Pakistan
04.2012 - 08.2014
- Phone & Visitor Management: Answered multi-line phone system, routed calls, delivered messages to staff, and warmly greeted visitors to ensure smooth communication and a welcoming environment.
- Document & Record Organization: Executed an efficient record filing system to improve document organization and management, ensuring easy access and retrieval.
- Meeting & Appointment Coordination: Scheduled office meetings and client appointments for staff teams, ensuring optimal time management and organization.
- Mail & Shipment Distribution: Sorted and distributed office mail, recorded incoming shipments, and maintained accurate corporate records for efficient tracking.
- File & Record Research: Conducted file and record research to support various departmental needs and ensure accurate information retrieval.
- Document Preparation & Proofreading: Prepared, proofread, and edited mail, reports, and other documents to support an academic teaching department, maintaining high standards of accuracy and professionalism.
- Calendar & Appointment Management: Managed calendars, scheduled appointments, and arranged meetings for staff and other groups, ensuring that all events were organized and conflicts were avoided.
- Correspondence Creation: Created written materials, including notes, emails, bills, reports, and other correspondence to facilitate smooth communication across teams.
Admin Assistant
NEW CITY GRAMMAR HIGH SCHOOL
, Pakistan
04.2009 - 07.2010
- Class Schedule Management: Created and organized the class schedule, ensuring that academic requirements were met for all students and teachers.
- Academic Oversight & Support: Supported teachers in their professional development and growth opportunities, fostering a continuous learning environment.
- Student Progress Evaluation: Evaluated student progress through test results and other data, identifying areas of improvement and providing support where needed.
- Budget Management: Managed the school’s budget, ensuring financial resources were allocated efficiently and in line with the school’s goals.
- School Security Coordination: Coordinated school security measures to ensure a safe and secure learning environment for all students and staff.
- Parent Communication: Contacted parents when necessary, keeping them informed about student progress, behavior, and any issues requiring attention.
- Student Discipline Policy: Assisted in the design and management of the school's student discipline policy, ensuring consistency and fairness in the application of rules.
- Regulatory Compliance: Supported the principal in ensuring that the school’s policies and practices regarding student discipline adhered to division, federal, and state regulations.
- Disciplinary Review Coordination: Coordinated and oversaw the creation of paperwork for student disciplinary reviews in compliance with School Board policies.
- Professional Development in School Safety: Stayed up-to-date with advancements and research in the field of school security and safety, applying best practices to improve the school environment.
- Additional Administrative Duties: Carried out any additional responsibilities as delegated by the principal or other suitable administration.
Education
EPIC Training - Registration, Referral, Epic Training, Authorization
Upstate University Hospital
Syracuse, NY01.2024
Bachelor of Science - Health Information Management
SUNY Polytechnic Institute
Utica, NY05.2022
Bachelor of Science - Banking And Finance
Govt. Khursheed Girls College
Pakistan09.2008
Associate Engineering - Dyeing & Printing
Associate Engineering
Pakistan08.2006
Associate -
Govt. Khursheed Girls College
Pakistan05.2005
High School Diploma -
New City Grammar School
Pakistan05.2003
Skills
- Trainings and certification:
1- EPIC Training- Registration (from Employer)
2- Epic Training - Referral (from Employer)
3- Epic Training - Authorization (from Employer)
4- CPR American Health Care Academy (3161251)
- Office record management
- Report preparation
- Order processing
- Scheduling appointments
- Billing oversight
- Activity reporting
- Registration processing
- Scheduling
- Proficient in Epic
- Document management
- Spreadsheet creation
- Patient flow management
- Confidential document control
Timeline
Outpatient Administrative Specialist
Upstate University Hospital
02.2024 - 04.2025
Virtual Assistant
Amazon Marketplace Business Owner
11.2022 - 08.2024
Volunteer Work With HR Director
Grace Healthcare Service
06.2022 - 11.2022
Virtual Assistant
Amazon Marketplace Business Owner
03.2017 - 02.2020
Patient Record Keeper (insurance Verification Dpt)
Dr: Wahid
03.2014 - 08.2016
Admin Assistant
GOVT. MONO TECHNIC INSTITUTE
04.2012 - 08.2014
Admin Assistant
NEW CITY GRAMMAR HIGH SCHOOL
04.2009 - 07.2010
EPIC Training - Registration, Referral, Epic Training, Authorization
Upstate University Hospital
Bachelor of Science - Health Information Management
SUNY Polytechnic Institute
Bachelor of Science - Banking And Finance
Govt. Khursheed Girls College
Associate Engineering - Dyeing & Printing
Associate Engineering
Associate -
Govt. Khursheed Girls College
High School Diploma -
New City Grammar School
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