Saba Toski
Nashville,TN
Summary
Skilled Personal Banker with a proven track record in the financial services industry. Known for exceptional client service skills and the ability to assess customer needs to provide tailored banking solutions. Experienced in cross-selling banking products and services, cultivating long-term client relationships, and driving business growth. Committed to staying current on banking products, trends, and regulations.
Overview
5
5
years of professional experience
Work History
Personal Banker
Wells Fargo Bank, N.A.
Nashville, TN
03.2024 - Current
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Responded promptly to customer emails, phone calls and requests for information.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Maintained accurate records of all transactions conducted throughout the day.
- Analyzed financial documents provided by customers to determine their needs.
- Advised customers on various financial products available from the bank.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Processed loan applications according to established guidelines.
- Participated in training sessions regarding new banking products or services.
- Recognized opportunities for cross-selling additional banking products or services.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Met with customers to analyze financial needs and maximize sales opportunities.
- Used product knowledge and abilities to execute consumer loans and other services.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Executed wire transfers of funds in compliance with banking best practices.
- Entered new account information into computers and filed related forms and other documents.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Maintained and built strong client relationships through quality, personalized interactions.
- Cross-sold banking products such as credit cards, loans and investments.
Barista
Starbucks
Brentwood, TN
08.2019 - 11.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Placed orders with suppliers for delivery of products required for daily operations.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Managed cash register and processed transactions with accuracy and integrity.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
Education
BBA - Business Administration And Management
The University of Tennessee - Knoxville
Knoxville, TN05-2025
Associate of Applied Science - Economics
Columbia State Community College
Franklin, TN12-2022
Skills
- Regulatory Compliance
- Banking Policies and Procedures
- Relationship Building
- Financial Statements Preparation
- Banking
- Account Maintenance
- Customer Service
- MS Excel
- Transaction Processing
- Attention to Detail
- Member support
- Sales strategy
- Rapport Building
- Account Management
- Relationship Management
- Positive Attitude
- Financial product expertise
- Banking regulations
- Opportunity Identification
- Financial Services
Languages
Farsi
Native/ Bilingual
Accomplishments
- Honors for Academic Excellence (Columbia State Community College).
- Honors for Discipline in Economics (Columbia State Community College).
- Received Partner of the Quarter (Best Employee of the Quarter) in Starbucks twice.
- Made it on the Dean's List every semester since Spring 2021 up to date.
Affiliations
- I have volunteered to serve as a Sunday school teacher on Sundays from September 2019 to October 2023 at La Casa Church, based in Nashville.
- I have volunteered to serve as a sound technician for church service on Sundays from September 2019 to September 2020 at La Casa Church, based in Nashville.
- I have volunteered to serve as a college campus leader, where I organized events, games, and led different college girls groups at La Casa Church, based in Nashville.
- I currently volunteer to serve as a hospitality usher on Sundays at All Saints Church, based in Nashville.
References
References available upon request.
Timeline
Personal Banker
Wells Fargo Bank, N.A.
03.2024 - Current
Barista
Starbucks
08.2019 - 11.2022
BBA - Business Administration And Management
The University of Tennessee - Knoxville
Associate of Applied Science - Economics
Columbia State Community College
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