Sabah Ayad
Columbus,OH
Summary
Results-driven IT Infrastructure & Security professional with expertise in network design, security, disaster recovery, and access management. Known for meticulous planning and staying updated on industry advancements. Currently pursuing a Master's in Cybersecurity & Information Assurance, adept at closing knowledge gaps and excelling in customer service, time management, and problem-solving. Strong communication skills, goal-oriented, and relationship builder.
Overview
6
6
years of professional experience
Work History
IT Infrastructure
Renascent Protection Solutions
Columbus, OH
09.2021 - Current
- IT support professional within the office, responsible for collaborating with vendors, escalating and resolving issues, ensuring optimal server functionality
- Collaborate with the cyber security team, IT manager to develop IT security protocols to protect client information
- Manage response, triage, and escalation of cybersecurity incidents related to user access, security breaches, and user privacy
- Conducted security audits on IT infrastructure and policies, including firewalls, access management, user authentication, and risk mitigation
- Attended meetings with the cybersecurity team to discuss potential security threats and identify opportunities to enhance information security measures for users
- Supported IT infrastructure
- Administered the ticketing system launch and support
- Manage Azure active directory
- Supported the email transition into Office 365
- Administered Office 365 Admin with MFA
- Multi-factor authentication
- Managed active directory new/existing user account setups
- Administered phishing/training campaigns with KnowB4
- Managed install, troubleshooting and configuration of internal applications
- Manage onsite Inventory
- Install and maintain antivirus/End point software and systems
- Install and Monitor VMWare Carbon Black end-point security
- Ran company PC refresh project
- Executed reporting procedures with SQL stored processes
- Network troubleshooting & ISP escalation
- Updating/Creating Procedural Documentation
- Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demand
- Continuously improve IT delivery and customer satisfaction by championing IT management frameworks
- Oversaw regular operations of advanced [Type] network, handling maintenance and user access needs
- Diagnosed and resolved operational challenges to assist end-users
- Planned efficient projects, estimating requirements and coordinating schedules
- Worked with vendors to obtain and integrate new technologies, improving performance and introducing new features
- Communicated with system users to facilitate account setup and network access
- Kept system working efficiently by training and supporting end-users.
IT Desktop Support Specialist
Lbrands
Columbus
02.2018 - 09.2021
- PING MFA
- Escalating/Updating vendors, partners, and internal work teams to resolution
- Network troubleshooting
- Incident management customer support
- Incident Quality Assurance Specialist
- New Hire Training/Onboarding
- Lead server Hard Drive replace project
- Network troubleshooting (Routers; Switches)
- Updating/Creating knowledge bases (Confluence, Cherwell Knowledge, Sharepoint)
- Diagnose, troubleshoot, resolve, and escalate technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP, Hardware and POS reimaging
- Escalating/Updating vendors, partners, and internal work teams to resolution
- Monitor and troubleshoot offline LVAN camera's & bounce ports to bring back online
- Identifying risks, opportunities, faults, and areas for development within the company's IT framework
- Review diagnostics and assess the functionality and efficiency of systems
- Documenting processes and performing diagnostic tests.
Education
Masters - Cybersecurity & Information Assurance
West Governors University
03.2024
Bachelor of Science (B.S.) - Technical Management & Technical Writing
DeVry University
06.2010
Associate in Science (A.S.) - Electronics & Computer Technology
Fortis College
01.2008
Skills
- Disaster Recovery Planning
- Vulnerability assessmenty
- Vulnerability scanners
- Programs: Active Directory, MS Office 365, SharePoint, LDAP, SAP, Command Prompt, PowerShell, Jira, KnowB4
- Operating Systems: Windows, Apple, Linux
- Hardware: Servers, Mobile devices, Computer systems, Peripheral equipment, IoT
- Languages: HTML, Java, Python, SQL
- Network optimization
Timeline
IT Infrastructure
Renascent Protection Solutions
09.2021 - Current
IT Desktop Support Specialist
Lbrands
02.2018 - 09.2021
Masters - Cybersecurity & Information Assurance
West Governors University
Bachelor of Science (B.S.) - Technical Management & Technical Writing
DeVry University
Associate in Science (A.S.) - Electronics & Computer Technology
Fortis College
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